Emma Carroll

[Emma Carroll @Ems2012]

@CharlotteLarman @sweatybetty Did you find anything out re legal process as we have been waiting for a refund for 5 weeks?

[Emma Carroll @Ems2012]

@plum2 @sweatybetty I’ve had the same as you, been trying for weeks to get a refund, I only need it because the original items were lost in the post and by the time someone replied to me, they were out of stock. I’ve been told twice now that a refund has been processed and nothing….its shocking

[Emma Carroll @Ems2012]

@sweatybetty
How do I contact your customer service by phone. It’s been absolutely shocking to get hold of someone re an order that hasn’t arrived.

[Emma Carroll @Ems2012]

@NandosUK @DeliverooHelp Thank you, I’ve sent you a DM

[Emma Carroll @Ems2012]

When you wait 50 minutes for a Nandos delivery and this arrives - absolutely shocking @NandosUK @Deliveroo

[Emma Carroll @Ems2012]

@DeliverooHelp I’ve already sent numerous messages and had no response so I’ll deal directly with @NandosUK ?

[Emma Carroll @Ems2012]

@DeliverooHelp @NandosUK are you able to help resolve?

[Emma Carroll @Ems2012]

@DeliverooHelp I’ve done that but no reply??

[Emma Carroll @Ems2012]

@JDOfficial hi, my order 462727936 hasn’t arrived. Can you please advise when it will be delivered as it should have been the 11th December.

[Emma Carroll @Ems2012]

@loveholidays still no reply to the DM you sent asking for security information? 3 days now, can you please reply to me!?

[Emma Carroll @Ems2012]

@loveholidays Absolutely shocking service. I’ve been trying to do the online chat for over a week and it’s constantly busy - all other companies are easily contactable - the last time we book with you

[Emma Carroll @Ems2012]

@loveholidays hi, please could you respond to my urgent query? I’ve already sent a DM.

[Emma Carroll @Ems2012]

@Se_Railway please can you turn off the heating on the 8.12 from Orpington to Cannon Street. My legs are actually burning sitting next to the grill!!!!!

[Emma Carroll @Ems2012]

@NewLookHelp please could I amend the address on my order? It reverted to an old address and it’s next day delivery so I need this amended ASAP!

[Emma Carroll @Ems2012]

@donnaair @ITVChase @katespadeny Ah it’s out of stock ☹️Beautiful dress!

[Emma Carroll @Ems2012]

@CenterParcsUK what’s with the LONG queues to get into Sherwood Forest?!

[Emma Carroll @Ems2012]

@Se_Railway Yet again more problems, packed in like a sardine on the 21 from London Bridge to Orpington and keep stopping and starting. When will you get it right!???

[Emma Carroll @Ems2012]

@MandMDirectHelp hi, I’m trying to order a shirt for next day delivery but the next option is Monday? Even under Saturday delivery there isn’t the option to receive it tomorrow?