Poonam

[Poonam @EnaByte]

I am still awaiting an actual resolution.
Issue is straightforward: part of order was delivered to different location than registered address. I hope this can now move beyond template acknowledgements to proper investigation & refund/re-delivery.#Swiggy #Instamart #ConsumerRights

[Poonam @EnaByte]

Disappointing experience Swiggy Instamart.
Order of 16 April:
Part 1 delivered correctly
Part 2 delivered Yemlur -different address
Multiple escalations but refund denied using standard policy response but no investigating of delivery mismatch.
#Swiggy #Instamart #ConsumerRights

[Poonam @EnaByte]

I am still awaiting an actual resolution.
The issue is straightforward: part of the order was delivered to a different location than my registered address. I hope this can now move beyond template acknowledgements to a proper investigation and refund/re-delivery.

[Poonam @EnaByte]

@SwiggyCares Appreciate the acknowledgment, but I am still awaiting an actual resolution on the missing order/refund.

This is not merely a feedback issue — it is a delivery discrepancy reflected in the order records themselves. Hoping for a concrete resolution instead of standard responses.

[Poonam @EnaByte]

@SwiggyCares Thank you for the response, but issue has already been pending for weeks.

I would appreciate an actual review of delivery mismatch and a resolution on the refund or re-delivery, rather than only noting feedback internally. The delivery location itself reflects the discrepancy.

[Poonam @EnaByte]

@SwiggyCares Order ID: #235319038134632, placed on 16th April 2026

Matter was already escalated over email multiple times. Order (part2) was delivered to a different location (Yemalur) instead of my address, yet refund was denied.

Requesting a proper investigation and quick resolution .

[Poonam @EnaByte]

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