@Airbnb@AirbnbHelp
I am not obligated to pay compensation or a penalty for something I did not do. Don’t force me to resolve this matter through legal channels.
@Airbnb@AirbnbHelp
I am not obligated to pay compensation or a penalty for something I did not do. Don’t force me to resolve this matter through legal channels.
@airbnbb_sh@Airbnb@AirbnbOrg Still waiting and there is no solution. WHY WE HAVE TO PAY WHEN WE ARE INNOCENT. WE'RE BLAMED WITHOUT ANY CORRECT EVIDENCE. SMOKING FINE IS UNFOUNDLESS. AS LONG AS POSSIBLE SOLVE OUR PROBLEM. EACH YOUR CUSTOMER SERVICE SAY DIFFERENT THINGS.
and consumer protection institutions: Consumer Arbitration Committee of Türkiye, Ministry of Trade of the Republic of Türkiye, European Commission through the Online Dispute Resolution (ODR) platform and Relevant consumer protection bodies in Austria
@airbnbb_sh@AirbnbHelp@Airbnb If the issue is not resolved, we will proceed with the complaints mentioned above and pursue all available legal and consumer protection channels.Because of this unjust treatment, I will be submitting formal complaints to the following authorities+
and consumer protection institutions: Consumer Arbitration Committee of Türkiye, Ministry of Trade of the Republic of Türkiye, European Commission through the Online Dispute Resolution (ODR) platform and Relevant consumer protection bodies in Austria
@airbnbb_sh@AirbnbHelp@Airbnb If the issue is not resolved, we will proceed with the complaints mentioned above and pursue all available legal and consumer protection channels.Because of this unjust treatment, I will be submitting formal complaints to the following authorities+
@airbnbb_sh@Airbnb@AirbnbOrg Still waiting and there is no solution. WHY WE HAVE TO PAY WHEN WE ARE INNOCENT. WE'RE BLAMED WITHOUT ANY CORRECT EVIDENCE. SMOKING FINE IS UNFOUNDLESS. AS LONG AS POSSIBLE SOLVE OUR PROBLEM. EACH YOUR CUSTOMER SERVICE SAY DIFFERENT THINGS.
However, the response came very late, around 11 PM. Since we had only a three-night stay and no alternative accommodation at that hour, we had no option but to wash and dry the linens ourselves late at night in order to be able to sleep.
Additionally, when we arrived, the apartment was not properly cleaned. There was dust throughout the property, visible stains on the sofa, spider webs in the corners, and the bed linens appeared unwashed. We immediately contacted the host to report the condition of the apartment.
@airbnbb_sh@AirbnbHelp@Airbnb@AirbnbPolicy I'm not gonna pay 430 euros fine because we're not guilty. You don't solve our problems.If you don't help us , I have to sue you.
We're blamed but there is no clear evidence, you cannot be paid for baseless offense.
However, the response came very late, around 11 PM. Since we had only a three-night stay and no alternative accommodation at that hour, we had no option but to wash and dry the linens ourselves late at night in order to be able to sleep.
@Airbnb@AirbnbHelp@AirbnbPolicy We are being charged €430 for alleged “damages,” but no clear damage has been shown. There are no photos of burn marks, destruction, or property damage.The host’s document is not an invoice but an “Angebot” (quotation) showing €0.00 paid,+
Additionally, when we arrived, the apartment was not properly cleaned. There was dust throughout the property, visible stains on the sofa, spider webs in the corners, and the bed linens appeared unwashed. We immediately contacted the host to report the condition of the apartment.
@Airbnb@AirbnbHelp@AirbnbPolicy We are being charged €430 for alleged “damages,” but no clear damage has been shown. There are no photos of burn marks, destruction, or property damage.The host’s document is not an invoice but an “Angebot” (quotation) showing €0.00 paid,+