Erica Tiffany

Senior Marketing Manager @fairmontscotsdl. Writer | Editor | Shop Girl @ PAST vintage shop Currently into: puppy kisses and home projects

[Erica Tiffany @EricaHTiffany]

Rather than keeping me as a customer and working with me to adjust my flight so I could make my grandfathers funeral, @united sent me a link to fill out a refund request form. Really??? Why wouldn’t you want to help rather than brush me off? #unitedAIRLINES #customerservicefail

[Erica Tiffany @EricaHTiffany]

@united 30 minutes later and still no response to requested private DM. I wish I could say I’m surprised. So bad!

[Erica Tiffany @EricaHTiffany]

Never fly @united they only care about $$$$ not their people. Choose @SouthwestAir instead!

[Erica Tiffany @EricaHTiffany]

@united Sent...

[Erica Tiffany @EricaHTiffany]

Working in hospitality and marketing, I know the importance of taking care of customers and treating them as human beings. @united has no clue! Better work on that... it’s becoming more and more important to today’s consumers! #fail #unitedairlinesistheworst

[Erica Tiffany @EricaHTiffany]

Thanks @united - my grandfathers funeral got delayed and your customer service offered NOTHING to help me change my flight one day later. Except pay hundreds more! #customerservicefail #dontflyunited #missingthefuneral

[Erica Tiffany @EricaHTiffany]

TROLLING HARD https://t.co/ySfvpbKCuL

[Netflix @netflix]

To the 53 people who've watched A Christmas Prince every day for the past 18 days: Who hurt you?

[Erica Tiffany @EricaHTiffany]

And another! Solid & simple tips on the #DigitalTransformation from @mariegulin #CMO of @LOrealUSA https://t.co/8AmeBF5pQj #ThinkWithGoogle

[Erica Tiffany @EricaHTiffany]

This one's an absolute must-read. So much good stuff in here: https://t.co/OhyMACLCXI #StateOfMarketing #DigitalMarketing

[Erica Tiffany @EricaHTiffany]

Don't get so wrapped up in the data that you forget the story, says @Robert_Rose. #intelcontent https://t.co/T8yVCwqSuJ

[Erica Tiffany @EricaHTiffany]

Best #travel #marketing video I've seen in quite a while... take a look! https://t.co/7yU1uKcYAW #travelstateofmind

[Erica Tiffany @EricaHTiffany]

I'm going to "Tropical Goat Yoga". See you there? https://t.co/5ytozeiXR7 via @Eventbrite

[Erica Tiffany @EricaHTiffany]

#GRAMMYs #bestdressed again 4) #katharinemcphee 5) #lavernecox 6) #faithhill

[Erica Tiffany @EricaHTiffany]

#GRAMMYs #bestdressed 1) #tarajiphenson 2) #leamichele 3) #ladygaga

[Erica Tiffany @EricaHTiffany]

MOVING NOW: https://t.co/0SDCiBtiAQ

[Erica Tiffany @EricaHTiffany]

13 Logo Design Trends to Watch for in 2017 https://t.co/7A5m7LUbyh

[Erica Tiffany @EricaHTiffany]

NEED >>> https://t.co/6qlo62ldrS

[Erica Tiffany @EricaHTiffany]

#GoldenGlobes #WorstDressed 1) #EmilyRatajkowski 2) #NicoleKidman 3) #AnnaChlumsky 4) #JessicaChastain

[Erica Tiffany @EricaHTiffany]

#GoldenGlobes #BestDressed 1) #MandyMoore 2) #JanelleMonae 3) #DrewBarrymore 4) #KerryWashington

[Erica Tiffany @EricaHTiffany]

What will set a luxury hotel apart from the rest in 2017? For me, #1, #3, #8 and especially #7. https://t.co/wepThGtUdn