Ombese

◇Dental Surgeon ◇Chelsea FC ◇Melomaniac◇Modest◇Nonchalant◇

[Ombese @Erick_ombese]

We would like to express concerns regarding the dishonesty and ill intent displayed by Umoja Marketplace @Moha001_Onyango. 3 weeks ago, we got an ex-UK phone from their shop based on the assurance that it had a six-month warranty and was in perfect condition, despite some red flags . They lured us ( our mistake though) that there was only one piece left and we could only get it that day ,could not be available the following week.
Our initial plan was to get a new phone ,the A series considering past bad experiences with used or rather refurbished phones but he managed to dupe us otherwise.

It seems the longer service he was talking about was 3 weeks 🤣🤣🤣 well the phone developed some green lines on the screen .The phone has not had any fall and had a silicone protector.

We reached out to him on Saturday and they told us to go to their shop ASAP. We went their on Monday and the lady we met there looked at the phone and informed us that their technichician will have a look and they give us a call before end of day. She informed us if their is any issue the company will bear the cost or if it is so huge we we will split it . Another mistake or red flag we ignored is us leaving the phone their for inspection to be done in our abscence.
Today morning we called them and they told us the issue is damage to the internal screen and replacement will be 31k and mind you there is no even a single scratch on the screen. Now they claimed there is a scratch on the side of the phone and it may have fallen with the cover on,surely how is that possible. I suspect they scratched the phone with something to shift the blame to us so that they avoid taking responsibility for that.

We later reached out to the CEO @Moha001_Onyango who now denied any warranty for such a phone despite having a conversation with their whatsapp account acknowledging it.
They sent us away and the lady at the reception said " there is nothing you can to us ,go and fix your phone somewhere esle."

Anyway lesson learnt ,to never trust most of these Nairobi phone vendors especially for used or Ex UK phones. Especially the ones who portray themselves that they deal with genuine electronics.
@Moha001_Onyango we left your fake phone with you,repair it and sell to your next unsuspecting buyer.

[Ombese @Erick_ombese]

@cbs_ke Kabisa 🤣

[MUHAMMAD ONYANGO @Moha001_Onyango]

@cubarsistan We just did and the client will be getting a replacement soonest.

[Ombese @Erick_ombese]

@Asamoh_ @UmojaOfficial We have talked and come to an agreement let me wait for his end of the bargain now ,then we can do a baba like handshake🤣

[MUHAMMAD ONYANGO @Moha001_Onyango]

@jopangaa @Erick_ombese @UmojaOfficial We’ve talked and will sort him out In Shaa Allah.

[Ombese @Erick_ombese]

@ArebaHSC Very few genuine business people

[Ombese @Erick_ombese]

We would like to express concerns regarding the dishonesty and ill intent displayed by Umoja Marketplace @Moha001_Onyango. 3 weeks ago, we got an ex-UK phone from their shop based on the assurance that it had a six-month warranty and was in perfect condition, despite some red flags . They lured us ( our mistake though) that there was only one piece left and we could only get it that day ,could not be available the following week.
Our initial plan was to get a new phone ,the A series considering past bad experiences with used or rather refurbished phones but he managed to dupe us otherwise.

It seems the longer service he was talking about was 3 weeks 🤣🤣🤣 well the phone developed some green lines on the screen .The phone has not had any fall and had a silicone protector.

We reached out to him on Saturday and they told us to go to their shop ASAP. We went their on Monday and the lady we met there looked at the phone and informed us that their technichician will have a look and they give us a call before end of day. She informed us if their is any issue the company will bear the cost or if it is so huge we we will split it . Another mistake or red flag we ignored is us leaving the phone their for inspection to be done in our abscence.
Today morning we called them and they told us the issue is damage to the internal screen and replacement will be 31k and mind you there is no even a single scratch on the screen. Now they claimed there is a scratch on the side of the phone and it may have fallen with the cover on,surely how is that possible. I suspect they scratched the phone with something to shift the blame to us so that they avoid taking responsibility for that.

We later reached out to the CEO @Moha001_Onyango who now denied any warranty for such a phone despite having a conversation with their whatsapp account acknowledging it.
They sent us away and the lady at the reception said " there is nothing you can to us ,go and fix your phone somewhere esle."

Anyway lesson learnt ,to never trust most of these Nairobi phone vendors especially for used or Ex UK phones. Especially the ones who portray themselves that they deal with genuine electronics.
@Moha001_Onyango we left your fake phone with you,repair it and sell to your next unsuspecting buyer.

[Polycarp sagero @spwaterbouy]

@Erick_ombese @Moha001_Onyango @UmojaOfficial The allegations have been raised publicly why not address them here @Moha001_Onyango . You just going direct to issuing thinly veiled threats instead of answering his questions

[Rein @Asamoh_]

🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

[Ombese @Erick_ombese]

We could have solved this amicably ,I was so calm and trusted your business reputation but oooh boy I was very wrong .Mliniambia nothing I can do about it na hakuna mahali nitawapeleka . I reached you out personally out of courtesy but what did you do? Dismissed my genuine concerns with a take or leave it offer .

[MUHAMMAD ONYANGO @Moha001_Onyango]

You work tirelessly to build a brand, earn people's trust and establish a reputation, only for one person's actions and unsubstantiated accusations to threaten to undermine years of hard work.

It's frustrating, but that's also part of the realities of doing business.

[Rein @Asamoh_]

So instead of fixing the issue @Moha001_Onyango is now threatening the client. Is this how you do business at @UmojaOfficial . @IkeOjuku this is wrong.

[Rein @Asamoh_]

When frauds are called out , they threaten with law suits and demand letters. @Moha001_Onyango you can do better than this. Sort out the client instead of these cheap threats. The man paid for the phone from @UmojaOfficial and actually that’s obtaining money by false pretense. You are digging a whole that will swallow you.

[Ombese @Erick_ombese]

The "dent" you are talking couldnt be diagnosed or rather seen by staff present when i dropped it ,but it caught your staff's attention after we have left the shop. This level of mischief is unacceptable.

[MUHAMMAD ONYANGO @Moha001_Onyango]

At the time he contacted us, I was in Mombasa handling business matters involving one of our sister companies. I instructed my team to receive the device and have our technician examine it. I even asked them to explore the possibility of sharing the repair cost with the customer should the issue turn out to be something minor. My intention was to find an amicable solution rather than simply dismiss the complaint.

The technician’s assessment, however, revealed a dent on the device. The physical damage was consistent with impact damage to the display, which would explain the green lines. This was therefore not a software-related failure covered under our warranty.

When the girlfriend came to our premises to follow up on the matter, our team explained the findings and pointed out the dent. She disputed the assessment and insisted that the phone had not been damaged before. The conversation quickly escalated, with accusations and insults being directed at members of our staff. At some point, she mentioned that she shares accommodation with a roommate who might also have had access to the device.

[Ombese @Erick_ombese]

What back and forth are talking about ,this is the dishonesty i am talking about .You agreed to give the phone at 65k claiming it is on offer if we take it that day ,mara ooh we have only one unit remaining ,you cant assure you of its availability next
Come on man , integrity will demand from our leaders should be displayed by us too,especially in business.
I didnt even argue went ahead and sent the 65k immediately .

[Rein @Asamoh_]

This is why I buy my iPhones from one shop at pioneer house 6th floor - TITANIUM PHONES. They are very honest. No games. @Moha001_Onyango this is unacceptable. @UmojaOfficial must stop this conmanship.

[Rein @Asamoh_]

Oya @Moha001_Onyango you want to be another fraud in town? Why don’t you sort this man. Businesses must operate on the basis of honesty and integrity. This is unacceptable.

[Ombese @Erick_ombese]

@Moha001_Onyango @UmojaOfficial That same day when i requested a physical assessment with your technician ,your staff refused .That is when I reached out to you and you were not willing to help.

The harrassment you talking about ,it was both ways ,you can share the CCTV to clear the allegations.

[Ombese @Erick_ombese]

I thought so too until this happened
Ask him immediately I got the device i gave him a positive review only for the phone to develop an issue few days later.
I texted him and went to their shop calmly without any doubts but the way they handled the situation from the 2nd day under the directions of @Moha001_Onyango . One of the employers admitted to having used the phone for a week prior to selling it to us

[Omwamba 🇰🇪 @omwambaKE]

Onyango this is totally unacceptable!

[Ombese @Erick_ombese]

The conman @Moha001_Onyango of @UmojaOfficial is now threatening me for calling him out for his dubious ways of doing business and selling me a faulty phone and failing to take re sponsibility for it. What a disingenuous man .
These are not allegations but an ordeal.that happened .

[Ombese @Erick_ombese]

We would like to express concerns regarding the dishonesty and ill intent displayed by Umoja Marketplace @Moha001_Onyango. 3 weeks ago, we got an ex-UK phone from their shop based on the assurance that it had a six-month warranty and was in perfect condition, despite some red flags . They lured us ( our mistake though) that there was only one piece left and we could only get it that day ,could not be available the following week.
Our initial plan was to get a new phone ,the A series considering past bad experiences with used or rather refurbished phones but he managed to dupe us otherwise.

It seems the longer service he was talking about was 3 weeks 🤣🤣🤣 well the phone developed some green lines on the screen .The phone has not had any fall and had a silicone protector.

We reached out to him on Saturday and they told us to go to their shop ASAP. We went their on Monday and the lady we met there looked at the phone and informed us that their technichician will have a look and they give us a call before end of day. She informed us if their is any issue the company will bear the cost or if it is so huge we we will split it . Another mistake or red flag we ignored is us leaving the phone their for inspection to be done in our abscence.
Today morning we called them and they told us the issue is damage to the internal screen and replacement will be 31k and mind you there is no even a single scratch on the screen. Now they claimed there is a scratch on the side of the phone and it may have fallen with the cover on,surely how is that possible. I suspect they scratched the phone with something to shift the blame to us so that they avoid taking responsibility for that.

We later reached out to the CEO @Moha001_Onyango who now denied any warranty for such a phone despite having a conversation with their whatsapp account acknowledging it.
They sent us away and the lady at the reception said " there is nothing you can to us ,go and fix your phone somewhere esle."

Anyway lesson learnt ,to never trust most of these Nairobi phone vendors especially for used or Ex UK phones. Especially the ones who portray themselves that they deal with genuine electronics.
@Moha001_Onyango we left your fake phone with you,repair it and sell to your next unsuspecting buyer.