Hey @Airbnb@AirbnbHelp, I am extremely disappointed. I have a medical emergency (Slipped Disc) and provided an official medical report. Your "Major Disruptive Events Policy" states that medical emergencies override host policies, yet your support keeps ignoring your own rules.
@AirbnbHelp I already provided my information in the support ticket. I will not remove the post until my full refund is processed. You are violating your Major Disruptive Events Policy. Please resolve this as a supervisor is now supposedly reviewing it.