@Jons_Basement_G@astoundconnects They're a billion dollar utility company, they can't be bothered to be honest or fulfill their contractual obligations.
@MarPHZ60 @astoundconnects They're AI bots that don't actually do anything, what a clown show. This is a billion dollar utility company! Hopefully there's a lawsuit over this, unbelievable lack of professionalism.
@clamCOLLECTOR@Ahlung100@astoundconnects Document all economic damage incurred (lost productivity, expenses etc.) caused by their dishonesty and failure to meet contractual obligations
@GcstackGrace@astoundconnects Document economic damage incurred by their dishonesty. This is a billion dollar utility company and they're being incredibly negligent and dishonest.
@carriejosnyder@astoundconnects This billion dollar utility company doesn't feel the need to fulfill their contractual obligations to their lowly peasant customers.
@HJain01@astoundconnects They promised a million times they'd fix by midnight. This should result in a class action lawsuit if they do not make their customers whole not just for the failure to provide service, but the damage incurred by their dishonesty and lack of professionalism.
@PaulLong317@astoundconnects Hopefully there are enough angry lawyers in Naperville to organize a class action lawsuit. A billion dollar utility company with people depending on their services for their livelihoods does not have the right to lie about uptime, resolution times etc.
@marianneac61958@astoundconnects At this point they should provide compensation for the lost productivity and economic damage caused by their lies and lack of professionalism. This is a billion dollar utility company, and they're treating it like a joke.
@Uguudei_M@astoundconnects They're a billion dollar utility company and they treat this like a joke. Hopefully they provide serious compensation for all the damage here to make their customers whole.
@JeremyTheberge1@astoundconnects Document in detail the economic damage you accrue from their dishonesty and lack of professionalism. This is a class action lawsuit waiting to happen. This is a billion dollar utility company, totally inexcusable.
@mrviper100@astoundconnects Can blame them for lying about resolution times and being wildly unprofessional
And they are contractually obligated to maintain certain uptime depending on what you agreed to. Internet is a vital utility and livelihoods depend on it, this isn't a lemonade stand
@astoundconnects This is pure comedy. Punching out early amidst a massive outage.
Hope you're sleeping well knowing your customers livelihoods depend on the utility you're failing to provide.