What exactly do I need to do to stop you sending letters addressed to the person I miss with every breath I take? Have you any idea how upsetting this is?
She said that she would close M’s accounts, my solicitor would sort out the rest and I was not to worry about the visa bill. N 23 January I got another visa bill (or rather M did). I spoke to your bereavement team who said it could take 8 weeks to stop sending letters.
Ok @BankofScotland I have a question for you. But first some background. On 7 December my partner died unexpectedly. On 6 January I went into one of your branches with a copy of her death certificate and her unpaid visa bill. I cried all over a lovely member of your staff. 🧵