@BrooksBackBaby Hi there,
I can confirm that a refund was already processed for the 2 faulty items received.
UK131985 and UK131985
Please don't hesitate to get in touch again
Have a lovely rest of your day
@Alanaburnett88 Hi there, I'm sorry to hear you have yet to get an update. Returns are usually handled within 3 to 5 working days from the date your returned parcel has reached our warehouse and you'll always get an email update from us once the return/s have been processed by the returns team
@Jodiewesten Hi there, please accept my apologies for the hassle. If you have not done so yet, please contact our customer service team via the Contact Us form below so that they can look into the problem and provide assistance:
https://t.co/FcRjrnF34w
@Samsung500 Hi there,
Please could you provide me with a little bit more information regarding how we can help so that I can forward this to the relevant department?
I look forward to hearing from you soon.