Exetel

One Plan. One Price. No Gimmicks,

[Exetel @exetel]

@Sanjiv_Sahib Hi Sanjeev,
We apologise for any inconvenience caused. Please DM your service number, customer ID, or any case reference number so we can assist you.
Cheers,
Exetel

[Exetel @exetel]

@bwv182 Hey @bwv182, we’re sorry to hear about your experience.

Please send us a DM with the details below and a case manager would be in touch;

• Full name
• Service address
• Best contact number
• A brief summary of the issue

Cheers, Exetel

[Exetel @exetel]

@neilh_apps Hi Neil, Thanks so much for sharing your fantastic experience with our One Plan! We’re thrilled the transition was quick and seamless, and you’re enjoying great speeds even on your existing equipment.

Cheers,
Exetel Team.

[Exetel @exetel]

@MrSquiggleAu Thank you for your feedback! We’re glad you’re enjoying the free speed upgrade. If you need any further assistance, feel free to reach out anytime.

Cheers,
Exetel Team.

[Exetel @exetel]

@DavidCaoEV @techAU The One Plan was already packed with value . You can read more here https://t.co/QoVNo1Njas

Cheers,
Exetel Team.

[Exetel @exetel]

@techAU Hi, The One Plan was already packed with value, and now, with Warp Speed, Upload speeds increasing to 100Mbps, it's even better. More speed, same great plan. You can read more here https://t.co/QoVNo1Njas

Cheers,
Exetel Team.

[Exetel @exetel]

@benblaughs @NBN_Australia Hi Ben, We’re very sorry to hear about the ongoing issue delay in resolving your complaint. We completely understand how frustrating this must be. Could you please provide your Customer ID or Service Number so we can assist you further?

Cheers,
Exetel Team

[Exetel @exetel]

@DouglasABailey Hi Douglas, We understand your frustration and appreciate you sharing your feedback. You’re correct we no longer offer Static IPs on current Exetel One plans, and we’re sorry for any inconvenience this has caused.

Cheers,
Exetel Team

[Exetel @exetel]

@benblaughs Hi Ben, we completely understand your frustration and apologise for the poor communication. Please send us your service number or the Case Number via DM so we can escalate your case immediately. Our case manager will be in touch with you as soon as possible.

Exetel Team.

[Exetel @exetel]

@benblaughs @NBN_Australia Hi Ben, we’re very sorry to hear about the ongoing issues and the frustration caused by the delays. Please DM us your service number so we can escalate this promptly. A case manager will reach out to you directly to assist further.

Thanks for your patience,

Exetel Team.

[Exetel @exetel]

@benblaughs Hi Ben, we're sorry for the ongoing frustration and delay. We understand you've had to follow up more than you should. Please DM us your service number so we can escalate this. A case manager will be in touch with you as soon as possible.

Exetel Team.

[Exetel @exetel]

@cconte10 There are currently no known outages affecting Exetel services in Earlwood, NSW. Additionally, user reports indicate no ongoing issues with the NBN network in the area.

If you're experiencing connectivity problems, please reach out to our live chat or hotline for assistance.

[Exetel @exetel]

@l33tr4n55 @techAU We've heard you! All Exetel The One customers are now getting a dynamic IPv6 address at no extra cost. remote access, hosting servers, and online gaming are possible. Check out our support centre for more information: https://t.co/fWV72Nfnc5

[Exetel @exetel]

@paul17hughes Hi Paul, There is currently no outage reported in the Penrith area. Please reach out to our Live Chat team at https://t.co/B1ElDg4ZS5 so they can check your connection and assist you further.

Cheers,
Exetel Team

[Exetel @exetel]

@Dwlynch0 Hi David, we're really sorry to hear about this experience. Please send us a private message with your full name, service number or customer ID, and date of birth so we can urgently look into this and assist you further.
Exetel

[Exetel @exetel]

@Cryselle18 Our live chat support operates from 9 am to 9 pm. Regrettably, outside these hours, we kindly ask that you contact us again during business hours. Thank you for your understanding.

Cheers,
Exetel Team.

[Exetel @exetel]

@ArnoldKrumm Hi there, sorry to hear you’re having trouble with your service and reaching us online. For immediate assistance, please give our support team a call on 13 39 38, we're here to help and can look into this for you right away.
Exetel

[Exetel @exetel]

@BhagsNStonks @l33tr4n55 @solo_dio_ Awesome! Glad you’re enjoying the deal. Thanks for choosing Exetel!
Cheers,
Exetel Team

[Exetel @exetel]

@Chao31093883 Hi Chao,

We’re sorry to hear about your experience. That’s not how we want things to start for any new customer.

Please send us a direct message or provide your service number and details so we can prioritise looking into this.

Cheers,
Exetel Team.

[Exetel @exetel]

@Seniahau Thank you for your feedback. To upgrade easily, download the new Exetel app and select the 500/50 plan. Your current plan will be automatically cancelled and the new one activated. For assistance, please contact our live chat support.

Regards,
Customer Resolutions.