@PaulBarrington@SimonCalder Because GHIC won’t cover the cost of emergency repatriation to the UK if you have a significant medical problem. And it covers cancellation costs too.
We are however still available via email - our address is [email protected]
Your patience is appreciated as we deal with an unprecedented number of queries. It is taking us longer than usual to reply, but we will reply.
Best wishes,
The Explorer Tvl Ins Team
Customer service update: 23rd March
Due to the coronavirus outbreak, we have taken the difficult decision to close the office until further notice.
This means that we can no longer answer telephone queries.
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If you have rebooked your holiday or flights and need to amend your travel insurance policy, please contact us.
We appreciate your patience in us dealing with your query.
If you have a flight only booking, then you should be able to make a claim under the Scheduled Airline Failure section of cover - please refer to your policy wording for full details.
Customers affected by the financial failure of Thomas Cook should, in the first instance, refer to https://t.co/yuPJXIw8Qh for detailed information about repatriation and refunds of package holidays.
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Can't keep up with Brexit? Online searches have soared in recent months for non-EU holidays, here are 6 alternative city break ideas to get you reaching for your passport - https://t.co/YBJ2BG3g7b