The Official F1® Help Channel

Question? Problems? We are here to help!

[The Official F1® Help Channel @F1Help]

@RorriRacerbil Hey there. Sorry to hear this. Please contact our customer support team about this, their email address is: [email protected] and they will be able to help you. Thank you very much - OB

[The Official F1® Help Channel @F1Help]

🤠It's Race Day here in Texas for the United States Grand Prix!

Catch all the action today LIVE on #F1 TV📺👇
https://t.co/MrKNmn7T0u

[The Official F1® Help Channel @F1Help]

Hey there. Please ensure that Chrome has been selected as your default browser, as this will temporarily fix a technical issue whilst our team are working on a permanent fix. If this doesn't work, please contact our customer support team via this email address: [email protected] as they will be able to help you. Thank you very much - OB

[The Official F1® Help Channel @F1Help]

Hey there. Our team are aware of this issue and are currently working on it. Are you currently experiencing issues with logging into F1 TV? If you are, please contact our customer support team via this email address: [email protected] as they will be able to help you. Thanks very much - OB

[The Official F1® Help Channel @F1Help]

@haerslom Thanks very much for this, we will pass this on right away, please look out for an email from our team! Thanks - OB

[The Official F1® Help Channel @F1Help]

@RomanJan08 Hey Jan, hope you're doing well and looking forward to the race? The onboards should be switched on in the next few minutes! Thanks - OB

[The Official F1® Help Channel @F1Help]

Hey there. Sorry to hear this. Please try refreshing your app/browser, and if possible, perhaps try logging in through a different device, and then try again with your current device. If this doesn't work, please contact our customer support team via this email address: [email protected] as they will be able to help you with this issue. Please then come back here to X and let us know the case number you receive once you have sent that email, so that we can get this picked up as soon as possible. Thank you - OB

[The Official F1® Help Channel @F1Help]

@Joshstarr238 Hey there. Sorry to hear this. Please contact our customer support team via this email address: [email protected] and then let us know here on X the case number you receive once you send that email, as we can then get this picked up as a priority. Thanks very much - OB

[The Official F1® Help Channel @F1Help]

Hey there. Sorry to hear this. Please contact our customer support team via this email address: [email protected] as they will be able to help you with this. Please then come back here on X and let us know your case number that you will receive once you send that email. With this, we can ensure that this is picked up as fast as possible. Thanks very much - OB

[The Official F1® Help Channel @F1Help]

Hey there. If you tap the three white lines in the top-left corner of the F1 TV app you will see the option to ‘restore purchase’ for your Pro subscription. If this doesn’t work, please contact our support team via this email: [email protected] for further assistance. Thank you very much - OB

[The Official F1® Help Channel @F1Help]

@Jo_Siffrot Hi there. If you are experiencing a 4-minute delay, please try refreshing your stream and perhaps also try logging out and back into your account. Thank you - OB

[The Official F1® Help Channel @F1Help]

It's Qualifying day here in Texas for the United States GP! 😎

Follow all the action LIVE today on #F1 TV📺👇
https://t.co/MrKNmn8qQ2

[The Official F1® Help Channel @F1Help]

@blackborne100 Hi there. Our technical team are working on this issue. We suggest using Chrome as your default browser as this can resolve this issue whilst we work on a permanent fix at the moment. Thanks - OB

[The Official F1® Help Channel @F1Help]

@JorritvAn44 Hey there. Please contact our customer support team if you are continuing to experience these issues, they will be able to answer any questions you may have and will also be able to help you with this. Thank you very much - OB

[The Official F1® Help Channel @F1Help]

Hey there. Sorry to hear this. We are aware of this and are working on a fix now. For now, please ensure that Chrome is set as your default browser. If it is your default browser but you are experiencing these issues, please contact our customer support team via this email address: [email protected] as they will be able to help you - OB

[The Official F1® Help Channel @F1Help]

Hey there. Sorry to hear this. We are aware of this and are working on a fix now. For now, please ensure that Chrome is set as your default browser. If it is your default browser but you are experiencing these issues, please contact our customer support team via this email address: [email protected] as they will be able to help you - OB

[The Official F1® Help Channel @F1Help]

@MrPhilDaMan Hey there. This is correct, you would need a US Apple TV Subscription in order to access F1 TV through Apple TV - OB

[The Official F1® Help Channel @F1Help]

@Jo_Siffrot Hi there. Sorry to hear that the app isn't working on Chrome. Please contact our customer support team via this email address: [email protected] Thank you very much - OB