Francis Percival

I write about food and wine. Co-convenor of the London Gastronomy Seminars. Co-author of Reinventing the Wheel: Milk, Microbes, and the Fight for Real Cheese

[Francis Percival @FAPercival]

@British_Airways Your courier is not answering phone or email messages and is about to deliver our delayed bags to the wrong address. We need a real person to help us!

[Francis Percival @FAPercival]

@British_Airways my family's entire Christmas is in luggage delayed on BA285. Worldtracer says your courier has now had some of our bags for over 24 hours, but no sign of a delivery. Please help! Or I invite you to explain to my 3-year-old why Santa is missing him this year.

[Francis Percival @FAPercival]

@British_Airways I need a physical person to give me a call with a realistic and accurate ETA.

[Francis Percival @FAPercival]

@British_Airways But the failure to update World Tracer is why I have got in contact with you in the first place! I was assured by BA staff that the bags would be delivered by pm on the 24th. Failure to do so has destroyed our Christmas. Do I need to send you a video of my 3-year-old?

[Francis Percival @FAPercival]

@British_Airways Your courier at SFO has still not been in contact and the system says that they have had some of our luggage for over 24 hours. This is ruining Christmas. Need clear communications realistic ETA. BA287 lands at SFO today. Can I expect aggressive follow-up from BA ground staff?

[Francis Percival @FAPercival]

@British_Airways That really isn't good enough. Why was the decision taken to fly BA285 on 23rd December without loading the majority of the checked baggage? It already had a 3.5 hour delay anyway. I assume that BA looks forward to reimbursing me for the necessary family presents?

[Francis Percival @FAPercival]

BA staff at SFO assured me that delivery would be on Christmas Eve. This is extremely distressing.

[Francis Percival @FAPercival]

@thameswater we have been waiting 26 hours for someone to attend our sewer blockage. Yesterday we were promised someone within 12 hours. I have DM'd you the case number: can you chase this up, please?

[Francis Percival @FAPercival]

@British_Airways do you know at what time tomorrow we will be able to drop bags at SFO for BA 286? I have OW Sapphire status...

[Kate Hewson @katejhewson]

The most dramatic moment in 21st Century literature

[Francis Percival @FAPercival]

@NHSBartsHealth @NewhamHospital Many thanks!

[Francis Percival @FAPercival]

@NHSBartsHealth Hi. I've been trying to get through to Trauma & Orthopaedics at Gateway Surgical Centre for the last week. Emails are bouncing back and the direct line is not being answered. Is there another way to contact them?

[World of Fine Wine @worldoffinewine]

Reflections from a year with wine: Thévenet in time // For @FAPercival, a much-loved bottle of Domaine de la Bongran, Viré-Clessé Cuvée Tradition EJ Thévenet 2002 went straight to the heart and head.

Link for more https://t.co/5AP5uxpU83
#worldoffinewine #bongran #viréclessé

[World of Fine Wine @worldoffinewine]

WINNER OF THE 2021 WORLD'S BEST WINE LIST AWARDS, WINE LIST OF THE YEAR in association with @Gaggenau

🏆 Terroir Tribeca, New York, USA

🥂 CONGRATULATIONS!!! @TerroirNY
#WBWLA21 #WBWLA21WineListOfTheYear

[Alder Yarrow @vinography]

Just a reminder, if you'd like to listen in on the conversation we judges (including @elinmccoy, @andrewcjefford, @FAPercival, @chngpohtiong, @grandsommelier, and more) are going to have about wine lists this morning, here's your link: https://t.co/32prtxlakZ Starts at 10 AM PT

[Francis Percival @FAPercival]

Genuinely wonderful staff on the @Amtrak @RideRail Downeaster 696 today. They made travel with an 18-month-old so much easier. The little man is now obsessed with trains!

[Francis Percival @FAPercival]

@British_Airways Thank you, but it's not Covid testing I am querying. US Presidential Proclamation banning UK residents entering USA has some specific exemptions: I wanted to confirm what I will need to present at check-in? Just marriage certificate? US embassy told me to call our airline...

[Francis Percival @FAPercival]

@British_Airways I have a flight to the USA later this month. I am a UK citizen with ESTA, but will be travelling with my wife and child who are both UK/US dual nationals so I have an exemption from the US travel ban. What documentation should I bring for you to let me on-board?

[Francis Percival @FAPercival]

@USAinUKConsular hi! My son is a US citizen, but was born here in London seventeen months ago and we have still not been able to register him with you. Can you help? We urgently need to travel next month and would prefer not to create an undue emergency

[Francis Percival @FAPercival]

@AmericanAir I need to add a child under 2 to a reservation. Can you help?