Flavio Martins

Product Manager @DigiCert. Author #winthecustomer. HuffPost Top #CX Influencer. Product Management passion. MLB/NHL Fan. Tweets are my own.

[Flavio Martins @flavmartins]

With fundamental #technology #change, we don't so much get our predictions wrong as make predictions about the wrong things.

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> How AIHR supports 25,000 members with a four-person support team https://t.co/9dFYQB4SYK #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> How SchoolsPLP keeps thousands of relationships connected with Help Scout https://t.co/Ik3C766Psp #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> In Customer Support We Trust (Maybe) https://t.co/cr534nKNGQ #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> How EasyBroker saves the cost of two hires and gets more from its lean team https://t.co/qcDvH8J4Ck #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> The Right (and Wrong) Way to Automate Client Communications https://t.co/ngjIOdQgml #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> Nicole is Not Here to Fix Your Plumbing https://t.co/7uhImO3sqB #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> 8 Actionable Client Communication Tips and Best Practices https://t.co/B6syRv8p7Q #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> How Merki Market cut response times by 87% while expanding across Europe https://t.co/07Y5wLEG3y #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> How EmailOctopus supports its more than 30% annual user growth with AI https://t.co/gdGUjmYf01 #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> How EmailOctopus supports its more than 30% annual user growth with AI https://t.co/SDJTRhg2su #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> Customer Centricity Is What You Build, Not What You Say https://t.co/EudcYzaJrv #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> Customer Feedback Lessons from Lyft, Square, and Google https://t.co/RHbZX2XKOi #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> Introducing Help Scout’s Customer Portal https://t.co/9uNfPY9Hcy #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> 7 Ways to Improve Customer Service in the Banking Industry https://t.co/hlIvabgW6h #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> Getting Started with AI Customer Service in Financial Services https://t.co/NGY6QLm8ft #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> You Already Have a Support Hiring Rubric https://t.co/jAwvtIhe4V #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> Introducing native SMS in Help Scout https://t.co/6fSz6u1BYx #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> The 7 Best AI Chatbots & Agents for Customer Service https://t.co/OitPSAkcrq #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> Help Scout's MCP server is now available https://t.co/cSYh0YxgJi #cx

[Flavio Martins @flavmartins]

Great #custserv post from @helpscout! -> The 7 Best Email Ticketing Systems for Customer Support https://t.co/xwi1YMw0mL #cx