Ben Motteram 🇦🇺

I work with leaders to transform organisations into ones that are loved by employees and customers.

[Ben Motteram 🇦🇺 @CXpert]

"How will we know it's working?"

After years hunting for an affordable way to answer that, I built my own. CXF turns customer and employee #feedback into #NPS, #CSAT and #CES dashboards with recommended actions to improve #CX & #EX.

https://t.co/kSFxErtC8M

#custexp #empexp

[Ben Motteram 🇦🇺 @CXpert]

The Wrong Questions #CX Keeps Asking – and How to Fix What’s Actually Broken https://t.co/9Z34aCbu8p - another terrific post from @annettefranz #custexp

[Ben Motteram 🇦🇺 @CXpert]

.@tixelofficial How about an apology?

[Ben Motteram 🇦🇺 @CXpert]

Eight Ways #CX Professionals Are Asking the Wrong Questions... https://t.co/Pu4XaVSPjM - Another thought provoking post from @annettefranz #custexp

[Ben Motteram 🇦🇺 @CXpert]

Global #EmployeeEngagement Continues Decline. Steepest decline amongst managers - @Gallup

[Ben Motteram 🇦🇺 @CXpert]

This. #custexp #CX

[Annette Franz @annettefranz]

What the fees customers hate reveal abt ur pricing strategy @MarTechIsMktg https://t.co/DN9n1Tqk8r Leaders treat fees as #pricing decision; customers experience them as #trust decision. Fees send a signal abt how a co thinks abt the relationship, removing or monetizing friction.

[Ben Motteram 🇦🇺 @CXpert]

@PrisciliaAmadi @Ticketmaster In Ticketmaster’s case, it’s because they can. They monopolise events so you can’t go anywhere else.

[Ben Motteram 🇦🇺 @CXpert]

This made me giggle #custexp #CX @Ticketmaster what did you think of it?

[Ben Motteram 🇦🇺 @CXpert]

@PrisciliaAmadi @Ticketmaster The company treats their customers appallingly. I know, I’ve had personal experience.

[Ben Motteram 🇦🇺 @CXpert]

My latest post: Aligning #CX #Strategy to Business Goals https://t.co/EUZRO2pUW8 #custexp

[Ben Motteram 🇦🇺 @CXpert]

Loved seeing this on the wall of the garage that services my car. #custexp #CX

[Annette Franz @annettefranz]

How AI Supercharges B2B Growth Strategies: Product-Led, Sales-Led, Referral-Led, and Beyond https://t.co/uBI3MjcVOZ @castdotapp #SaaS #CustomerSuccess #DigitalCustomerSuccess #AI #B2B #Growth

[Annette Franz @annettefranz]

Keeping Employees Informed about Customer Experience Transformation Efforts https://t.co/E66tfOLu5k Communicate regularly abt #CX transformation efforts. Don’t force change on employees; keep them informed/involved & you’ll see stronger acceptance/adoption. #communication #CX

[Annette Franz @annettefranz]

CEOs Say Employee Engagement and Retention Are Top Priorities - CX Journey™ https://t.co/ReeLUuMKFR #employeeexperience #employeeengagement #leadership

[Annette Franz @annettefranz]

The Customer Lifecycle Starts Before the First Click - CX Journey™ https://t.co/6B0xcTYX3H #customerexperience #cx #marketing #sales

[Dr. Luke Soon @mentalmarketer]

Scroll through the five key steps your organisation needs to take to build a lasting competitive edge in the age of AI-enhanced work:  
https://t.co/4HHPPoiK2g    
 ⁦@PwC_Singapore⁩ #AIAgents #AgenticSafety #AgenticAI https://t.co/lJd54MiySd

[Dr. Luke Soon @mentalmarketer]

The ROI of Agentic AI : Agentic AI vs AI Agents 🤖

🔗https://t.co/BXCiwRtnaB

The Six Types of AI Agents in 2025
🔗https://t.co/fmHVDHXZSm

“The challenge for leaders is not whether to adopt, but how to design responsible agent ecosystems with trust, safety, and ROI at their core.”

#AIAgents #AgenticAI #AgenticSafety #TrustedAgents #TrustedAI

[Annette Franz @annettefranz]

Stay or Go? Why 2025 Demands Both Stay and Exit Interviews - CX Journey™ https://t.co/TY2GKmCphp If you’re not asking the right questions before employees consider leaving, you’re already too late. #employees #employeeexperience #HR #management #retention

[Annette Franz @annettefranz]

Prioritize your employees! > The Multiplier Effect of EX: How Internal Investments Drive Results - CX Journey™ https://t.co/vWn5JMQ9bu #employees #employeeexperience

[Annette Franz @annettefranz]

Don't miss Part 2 of my chat with @CXpert about my latest book and all things #employeeexperience! Employee Understanding - A Chat With Annette Franz (Pt 2) https://t.co/qZG88OZwDz #employeeunderstanding #culture #leadership