Philippine Airlines

🩵 Fly PAL and experience #CareThatComesFromTheHeart
🇵🇭 The Philippines’ flag carrier and Asia’s longest-serving airline

[Philippine Airlines @flyPAL]

Hi, @ricpac. That sounds like an uncomfortable situation to find yourself in, especially on a long flight. Thank you for taking the time to share what happened. Our crew always tries their best to manage situations as they arise, and we hope this experience does not take away from the rest of your journey with us.

[Philippine Airlines @flyPAL]

@maikeru_maikeru Hi, @maikeru_maikeru. Thank you for reaching out. We’d like to look into this further to make sure we fully understand what happened and properly review the transactions involved. We’ve sent you a DM to get your details so we can check this and assist you accordingly.

[Philippine Airlines @flyPAL]

Hi, @ramtanate. We know how important it is to arrive at your destination on time and we understand how frustrating it can be to have your plans disrupted. There are instances when we have to disrupt the flight due to safety or operational concerns. Please be assured that our crew is doing everything they can to minimize the impact of this delay and to ensure that you reach your destination as soon as possible.

We appreciate your patience and understanding.

[Philippine Airlines @flyPAL]

@i_am_Rafa We appreciate the update, Raf. We’re glad to know that you have been assisted. Should you have any other concerns or need further assistance, please don’t hesitate to approach any of our airport colleagues. Thank you!

[Philippine Airlines @flyPAL]

Allow us to assist you further with this matter @hatchidee. We are trying to send you a private message to request the necessary details and look into your concern accordingly. However, due to your account’s current privacy settings, we are unable to send you a private message at this time.

Kindly adjust your profile settings to allow messages so we can reach out to you directly and provide further assistance. Thank you!

[Philippine Airlines @flyPAL]

A milestone week. An exciting future for Philippine Airlines. ✈️ Farnborough International Airshow 2026 in the United Kingdom marked an exciting week for PAL as we announced major investments in our fleet and the future of travel.

✔️ Up to 20 new Boeing 787-10 Dreamliners with deliveries beginning 2031, powered by GE Aerospace GEnx-1B engines.

✔️ 9 additional Airbus A350-1000, powered by Rolls-Royce Trent XWB-97 engines, with purchase rights for 5 more aircraft, set for delivery starting 2034.

These investments reflect our commitment to operating a modern, fuel-efficient, and world-class fleet while delivering the Heart of the Filipino to more destinations around the world.

The future is taking flight, and we're excited for the journey ahead. 💙🇵🇭

[Philippine Airlines @flyPAL]

Hi, @jwwlskk. We understand how frustrating it can be to encounter an error while trying to redeem your flight using your miles. As a quick troubleshooting step, please try clearing your browser history, cache, and cookies. If the error persists, please reach out to us through any of the following official channels for further assistance with your miles redemption: Manila at ([phone], Philippine mobile at ([phone], or USA/Canada toll-free at 1-800-435-9725. We’ll be happy to assist you further. Thank you for your understanding.

[Philippine Airlines @flyPAL]

Hi, Vigo Carlo. Thank you for sharing your feedback. We understand your concern regarding the delays affecting our Manila-Cebu-Manila flights.

Flight disruptions may occur for various reasons, including operational requirements, maintenance needs, airport restrictions, and force majeure situations such as severe weather conditions. Please be assured that we do not disrupt our flights unless absolutely necessary, as we prioritize passenger safety above all.

We appreciate your patience and understanding when such situations arise. Should you have further concerns regarding your flight experience, please don’t hesitate to reach out.

Thank you.

[Philippine Airlines @flyPAL]

@silentmax We appreciate your patience and understanding regarding the delay, @silentmax. Should you have any further concerns, please don’t hesitate to reach out.

Thank you for your continued understanding, and we look forward to welcoming you on board again soon.

[Philippine Airlines @flyPAL]

@carib01550 Hi, Carib. Thank you for flying with us! We’re delighted to have been part of your journey to Haneda and hope you had a smooth and comfortable flight. We look forward to welcoming you on board again soon for more wonderful journeys ahead!

[Philippine Airlines @flyPAL]

Hi, PD-S. Thank you for sharing your feedback and for sharing your experience with our former London service. We understand that having direct routes from London would provide greater convenience for passengers.

Please be assured that we continuously review our route network to explore opportunities that will further enhance travel options in the future.

We appreciate your continued interest in Philippine Airlines and your input on the routes you’d like to see return. We hope to welcome you on board again in the future.

[Philippine Airlines @flyPAL]

Hi, @TechBoys99. Thank you for bringing this matter to our attention. We understand your concern about having your go-to newspaper website blocked while using the Wi-Fi connection at one of our lounges.

We’d like to look into this further and coordinate your feedback with the relevant team for their information and appropriate action. However, we’re currently unable to send you a private message. Could you please adjust them so we can reach out and assist you further?

We appreciate you sharing this matter with us and look forward to connecting with you soon.

[Philippine Airlines @flyPAL]

Hi, PD-S. Thank you for sharing your feedback. We appreciate your input regarding direct routes to Europe. We are always exploring opportunities to expand our flight network and have taken note of your interest in these routes.

Thank you, and we look forward to welcoming you on board!

[Philippine Airlines @flyPAL]

Hi, @KearlKiannu. We understand why you’d be concerned about finding out that your previously selected seat has been changed.

Seat changes may happen for various operational reasons, most commonly due to a change in the aircraft assigned to the flight or other operational requirements that may affect the seating configuration. When this happens, passengers are automatically reassigned to a seat equivalent to their original seat whenever possible.

We’d like to check what happened with your booking specifically and see how we can best assist you. We’ve sent you a DM to request your details so we can review your booking more closely. Thank you.

[Philippine Airlines @flyPAL]

Hi, Tristan. If your flight is not to or from the US, the middle name is not required. You may leave it out, as long as your given name and last name exactly match those reflected on your passport.

However, if you’re traveling to or from the US where the middle name is required, you may shorten it to fit within the character limit. Once the booking is confirmed, please message us so we can assist you with the necessary name correction. Thank you.

[Philippine Airlines @flyPAL]

@gph1228 Hi, @gph1228. Thank you for flying with us! We hope you enjoyed your flight. Happy travels, and we look forward to welcoming you on board again soon! 💙✈️

[Philippine Airlines @flyPAL]

Hi @iammatteauxz. Thank you for reaching out. Please be informed that your booking confirmation should be sent to the registered e-mail address on the booking within 24-48 hours after successful posting of payment. We suggest to also monitor your junk/spam folders as the confirmation may be routed there.

Our direct message inbox will remain open should you have further concerns. We will be ready to help. Thank you.

[Philippine Airlines @flyPAL]

Hi Pao. Thank you for bringing this to our attention. We understand how challenging the flight delay must have been, and we recognize that this might have affected your travel plans. We have gathered that your flight bound for Daraga was delayed due to Maintenance Requirements. We want to assure you that our airport partners will be ready to extend appropriate assistance to our affected passengers. Thank you.