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FT Works helps technology companies deliver smarter support to their customers.

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The FT Word - April 2025 - https://t.co/ORJOJiIpQi

[Francoise Tourniaire @FTtalks]

The FT Word - March 2025 - https://t.co/0I0qInIpTK

[Francoise Tourniaire @FTtalks]

The FT Word - February 2025 - https://t.co/kVTEgLjEqJ

[Francoise Tourniaire @FTtalks]

The FT Word - January 2025 - https://t.co/AMHKXR71lB

[Francoise Tourniaire @FTtalks]

The FT Word - December 2024 - https://t.co/Gyfqemp3A4

[Francoise Tourniaire @FTtalks]

The FT Word - November 2024 - https://t.co/YSAvQpGSwB

[Francoise Tourniaire @FTtalks]

The FT Word - October 2024 - https://t.co/4LWpm8UYd5

[Francoise Tourniaire @FTtalks]

Challenge your assumptions about support. It will set you free (to innovate). Find out how in The FT Word - October 2024 - https://t.co/4LWpm8UYd5

[Francoise Tourniaire @FTtalks]

The FT Word - September 2024 - https://t.co/6k0G6LZWUD

[Francoise Tourniaire @FTtalks]

Would you like your team to move faster? Find out how in The FT Word - September 2024 - https://t.co/6k0G6LZWUD

[Francoise Tourniaire @FTtalks]

Can AI help with case assignments? Find out in The FT Word - July 2023 - https://t.co/lCNJYBwsuy

[Francoise Tourniaire @FTtalks]

Do your CSMs sell renewals or upsells? You need to have a win-loss analysis program. Find out how in The FT Word - June 2023 - https://t.co/61oSi6ZleJ

[Francoise Tourniaire @FTtalks]

There is a right way to apologize (or not!) to customers. Find out in The FT Word - May 2023 - https://t.co/cN2LKeHQ9a

[Francoise Tourniaire @FTtalks]

Are you escalating the right cases? Find out in The FT Word - April 2023 - https://t.co/8hkzuhe2J4

[Francoise Tourniaire @FTtalks]

Did you know your support organization has a magic weapon? Find out in The FT Word - March 2023 - https://t.co/XlOUgnIRi2

[Francoise Tourniaire @FTtalks]

Lost some headcount? Find ways to cope in The FT Word - February 2023 - https://t.co/zJhVf90V9h

[Francoise Tourniaire @FTtalks]

Should CSMs handle sales? Find out in The FT Word - January 2023 - https://t.co/kFwqRpvgdq

[Francoise Tourniaire @FTtalks]

Want to increase diversity in your team? Find out how in The FT Word - December 2022 - https://t.co/tjs9AmQ70z

[Francoise Tourniaire @FTtalks]

Learn how to create premium support offers that sell in The FT Word - November 2022 - https://t.co/VZNMQlMuNP

[Francoise Tourniaire @FTtalks]

Can shared ownership of support cases work? Find out in The FT Word - October 2022 - https://t.co/k5gFtl1flZ