@MTNNG MTN!!!!!! I don’t do this but I willl since your customer service line isn’t going through!
I subscribed for a 2-days data plan and disappeared without using it! My phone was off for hours and switching it on my data was gone, on the same day!
Dear MTN Customer Service,
I am writing to formally bring to your attention a serious issue concerning the unusually rapid depletion of data on my MTN line.
Today alone, I subscribed to three to four different data plans, including plans that were supposed to last for approximately two days, yet the data was exhausted within just a few hours.
This level of data consumption is highly unusual for my normal usage. I do not download movies or large files, and I do not spend excessive amounts of time scrolling through Instagram or other social media platforms. Therefore, I am concerned that there may be an issue with the way my data usage is being calculated or deducted.
I would appreciate it if MTN could:
Investigate my recent data usage and deductions.
Provide me with a clear breakdown of what consumed the data, including the relevant timestamps and services/applications responsible.
Confirm whether there was any technical issue, background service, subscription, or unusual activity that could have caused the rapid depletion.
Review the data deductions made today and refund/reverse any data that may have been deducted incorrectly, if applicable.
Explain how I could have used several days’ worth of data within only a few hours despite my normal usage.
I have attached screenshots/evidence of my data subscriptions and the rapid depletion for your investigation.
I would appreciate a concrete explanation rather than a general response, as this has resulted in me purchasing multiple data plans within a very short period.
MTN line: 07073772191 Date of incident: 6 October 2026 Approximate time the issue started: 06:31am
I look forward to your prompt investigation and resolution
Kind regards, Stanley Omolegie
@MTN180 Celebrating customer service week when the customers you’re rendering the service to are complaining in your DMs, leaving them unattended to??! This has to be the highest form of joke!😭😒
@MTN180 You people wiped off my a sub, how the fuck will I use 13gb on Whatsapp in a day, when did WhatsApp become YouTube?
Mtn has to be the most useless network in the world.
@MTNNG Lest I forget, I also placed my phone on low data mode after the first extortion, and this shiiii happened again!
Y’all should pick your damn calls!🤌🏼
@MTNNG Since the customer service line wasn’t reachable, I did another data plan and same thing happened! It’s barely 24hrs and the 2-days data plan is gone too! What’s exactly is MTN’s problem????!!!!
Give me back my data/ refund me!!
I needed help on generating my RSA number and pin, I sent mail, checked website even texted on WhatsApp none of it worked! Immediately it gets to the point of responding to the issue , service becomes unavailable! The Ussd code is not left out too, can’t even keep track of….