Fiona Sloan

UX @DeloitteDIGI_UK

[fatema @fatemab_x]

Writers from season 1-5 to writers from season 6-8 true representation shown today in the finale 😂😂👏🏻😶#gameofthronesfinale

[Fiona Sloan @Fee90H]

@curryspcworld bought a camera on 1st November & STILL don't have it. Go in store & they can't look into the issue because it was purchased online? What century are we living in again??

[Fiona Sloan @Fee90H]

@flybe lost luggage & no-one answering the phonelines to assist!!

[Fiona Sloan @Fee90H]

@TicketmasterUK still waiting on my refund for rescheduled concert I can no longer make it to, and then the tickets arrive in the post? Zero comms back to let us know what's happening, poor as per!!

[Fiona Sloan @Fee90H]

@Translink_NI It's grand it came - the 256 from Larne 😊 thank you anyways

[Fiona Sloan @Fee90H]

@Translink_NI Are the buses still on today as normal?

[Fiona Sloan @Fee90H]

@_cafeparisien do you have any iced coffees / milkshakes / smoothies available for this sudden appearance of sunshine in Belfast? Visiting for the first time with friends at lunch #meltin

[Fiona Sloan @Fee90H]

@la_chupiteria @futureSUE @25MarkyW @fern_storer Oh reunion time already 🙈💃 can't wait girlies, let me know if you need somewhere to stay, promise I'm won't leave it to G to look after you this time 😂😂 #bombscare

[Fiona Sloan @Fee90H]

Planning my relaxing getaway to Galgorm Resort & Spa. For friends and family: https://t.co/xGI1saIjqf @GalgormResort

[Fiona Sloan @Fee90H]

"'The usability test' - this is where all the hard word is rendered useless in a matter of seconds - this designer will have to face a demoralising process of coming up with a better solution 😂 😭 
https://t.co/2peB4E5vMa

[Fiona Sloan @Fee90H]

Are clients actually willing to change to achieve changes - preach! Esko & Ben from @TheSatoriLab telling it how it is #SDinGov

[Fiona Sloan @Fee90H]

Day 2 @SDinGov opened up by @JanetHughes - today is the day we'll look back as the day we changed things! #SDinGov

[Fiona Sloan @Fee90H]

@w_harmer speaking about cross government collaboration & building communities to help improve our services #SDinGov

[Fiona Sloan @Fee90H]

We have the power as service designers to help influence policy - interesting case study from @msknee & @snehapie from @NavaPBC with their work at the Department of Veteran Affairs. Let's all sit at the policy table! #SDinGov

[Fiona Sloan @Fee90H]

Transforming education through service design - learning hasn't changed & is still v.much a push exercise, make it more of a pull action where the teachers can learn from the students! Inspiring @DavidMorganUX @Mark1vd #SDinGov

[Fiona Sloan @Fee90H]

...And it works with #Alexa! Well done @katieiw & GDS - looking forward to seeing a lot more of these "services" explained on https://t.co/18kTw5Iohz in the future! #SDinGov

[Fiona Sloan @Fee90H]

@katieiw "departments can't help with the E2E journey, but https://t.co/18kTw5Iohz can" Such a simple step but with massive knock on affects for both the user & the business - reducing contact in relation to "how do I..."calls by making it more doable from one place! #SDinGov

[Fiona Sloan @Fee90H]

How to get ahead: make sure you have the correct people in the room from the beginning. Also Lion King gifs will always win @pivotallabs #SDinGov

[Fiona Sloan @Fee90H]

Kick off stakeholders' excitement with earlier delivery of small packages of work @pivotallabs #SDinGov

[Fiona Sloan @Fee90H]

Take an educated guess & start to deliver value a lot sooner - just enough discovery discussions with Mayra & Laurel @pivotallabs #SDinGov