Felicia Ross

I reactivated my account to express my distaste against Samsung Appliances. You're welcome.

[Felicia Ross @Felicia33209651]

#DoNotBuySamsung

@SamsungSupport @SamsungUS @Samsung

[Felicia Ross @Felicia33209651]

#DoNotBuySamsung

[Maury Williams @MauryWilliams11]

@busy_rn @FridgeRecall @Samsung Samsung products are terrible.

[Felicia Ross @Felicia33209651]

Same. Under warranty and 6 months in. I want to get reimbursed for the food we lost but it's like pulling teeth to get @SamsungUS @SamsungSupport to honor what they told me initially. WORST company ever!

[J.L. Finch 🇺🇸☕🍫🥃 @ALBWhitworth]

@realMrsProwler @FridgeRecall @Samsung Same. Same. Same.
I vow never to buy another Samsung product as long as I live. Mine was under warranty still and it took 5 months for them to do anything about it and we had to fight tooth and nail.

[Felicia Ross @Felicia33209651]

We waited 2 months for it to be "fixed" and they didn't even replace the compressor after we were told they needed to. When it breaks again, because it will, hopefully it's before our one year warranty runs out in October! @Samsung @SamsungUS @SamsungSupport

[LINK @CLink863]

@SamsungUS @SamsungMobile @SamsungSupport @Samsungapplian1

Samsung has had my utmost respect until today. My brand new french door refrigerator (purchased August 2020) compressor has gone out. I had to wait 5 days for a technician to tell me this. The technician confirmed...

[LINK @CLink863]

@SamsungUS @SamsungMobile @SamsungSupport @Samsungapplian1

Samsung has had my utmost respect until today. My brand new french door refrigerator (purchased August 2020) compressor has gone out. I had to wait 5 days for a technician to tell me this. The technician confirmed...

[DanaT @DanajT]

@Samsung Worst company in the world! I bought a refrigerator from you guys and it stopped working 45 days after purchase. I have had terrible luck with getting it fixed under the warranty. I was told 21 business days to get my money back, 15 + to get replacement. Stay away!

[Felicia Ross @Felicia33209651]

All I'm asking is to be reimbursed for all the food we lost. We bought ours BRAND new in OCTOBER 2020. It has broken twice, three service techs, and they want to throw another tech at us.

[Peter White @PeterWh38893114]

@SamsungSupport What is the average length of time for Samsung to respond in a fair manner regarding refund for a defective refrigerator? Stopped working properly 3 months after install!!5 tech visits and nothing changed!!

[Patrick Laschinger @PatrickLaschin1]

@SamsungSupport I have gotten nothing but a sore hand from steaming and chipping ice from my Samsung refrigerator every week. And to Samsung I am not on TV so they tell me there no resolution for me.

[Felicia Ross @Felicia33209651]

See...I'm not crazy!!! I'm just asking them to uphold what they told me @SamsungUS @SamsungSupport

[Felicia Ross @Felicia33209651]

@SamsungUS @SamsungSupport Horrible HORRIBLE HORRIBLE customer service! You are cheating your customers! I will never buy another Samsung product again and I will make sure everyone else knows not to buy!

[Felicia Ross @Felicia33209651]

I literally feel like I am losing my mind. So I contact @SamsungUS to reimburse us for the products and food we had to throw away...I am basically being told that because the THIRD technician "fixed", I can't get compensated because it's cooling now....

[Felicia Ross @Felicia33209651]

I guess you have to be a celeb and rich to get the help you need. Thanks @SamsungUS...for nothing

[Marc Summers @realmarcsummers]

Thank you #SAMSUNG. We appreciate your quick attention to our issue with the ice maker on our refrigerator. The settlement was fair and handled professionally.

[Felicia Ross @Felicia33209651]

Fridge "fixed" but getting the run around on reimbursement for what we had to throw out @SamsungSupport

[Keith G. @KPGreensboro]

Can’t let other people make the same mistake! @SamsungSupport @SamsungUS @FridgeRecall @Samsung @samsung

[Patrick Laschinger @PatrickLaschin1]

Yes keep letting everybody know that Samsung is not giving you satisfaction on your defective refrigerator on ALL social media until you get that refund check for the full purchase price. Their bought and paid for so called consumer awards mean nothing.

[Alex Claney @photobo311]

This is what I have to do almost every two weeks. Don’t ever buy a Samsung appliance @SamsungSupport from @abtelectronics the ice maker is ALWAYS freezing up. #pos

[Felicia Ross @Felicia33209651]

I have to be famous for decent service? Cool. #donotbuysamsung @Samsung @SamsungSupport @SamsungUS RT

[Patrick Laschinger @PatrickLaschin1]

@FridgeRecall Where’s my refund or is it just celebrities you refund?

[erin bailey @ErinDuhNay]

@SamsungUS we should not have to do this weekly!! #samsungrefeigerator

[Felicia Ross @Felicia33209651]

A little over 6 months and NOTHING fixed. This is a joke and @Samsung @SamsungSupport @SamsungUS needs to take better care of their customers. I've never had to beg for help from a company this much before!