Am I the only one who thinks overtime needs some revision? A massive advantage goes to the winner of a coin toss... I’m not sure I understand the thinking behind that idea.
@caitlin_gutta @ucmnash1 @JennLStevens @united I agree, if a company lets time take over and nothing else, that could be viewed both as lazy and negatively by customers. #ICMKTG#UCM4490
@JennLStevens @united (7/) they should train their employee on how to handle different types of issues politely and without making a big scene. #ICMKTG#UCM4490
@JennLStevens @united (6/)an incident arises to at least acknowledge the issue and try to resolve the issue before it gets out of hand. Also, #ICMKTG#UCM4490
@JennLStevens @united (5/) to fight against all of the bad publicity is to train all of their employees on what to do and/or who to talk to when #ICMKTG#UCM4490
@JennLStevens @united (4/) a brief statement on what they are going to do to fix it, actually fix the issue, and then move on. One way for United #ICMKTG#UCM4490
@JennLStevens @united (3/)recover from a crisis, for United, I believe the best way for them to recover is to acknowledge the issue head on, give #ICMKTG#UCM4490
@JennLStevens @united (2/) United breaks guitars incident, they are viewed as having poor customer service. Each brand is different in how to #ICMKTG#UCM4490
@JennLStevens @united (1/) We actually talked about this in my services marketing class. The big thing we talked about was that ever since the #ICMKTG#UCM4490
@lerwin2013 @ProfSMktg What brands have you broken away from? and do companies have to exceed expectations every encounter to keep relationships? #ICMKTG#UCM4490