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[sal fellows @FellowsSal]

@TowerHousewares @nush_foods @BBCWatchdog @TradingStdsBlog @TowerHousewares still waiting for a response! Why does it take a week for one of your departments to reply to another?

[sal fellows @FellowsSal]

@TowerHousewares @nush_foods It has been refused! I asked on Thursday night for a refund as per legislation regarding faulty electrical items, and was told no by your manager!
It has now been a week and I am still waiting for an update - your ‘investigations’ have been going on for 4 months!!

[sal fellows @FellowsSal]

@TowerHousewares still waiting for a response following a conversation last week where Sam refused to givea refund for one of your products that set fire in my kitchen - because I had got my insurance company involved- could you please chase?

[sal fellows @FellowsSal]

@MissSonechm @TowerHousewares @BBCWatchdog @TradeStandards I really would appreciate @BBCWatchdog getting in touch as @TowerHousewares are refusing to refund me despite admitting that their product was faulty

[sal fellows @FellowsSal]

@DisforDanica @TowerHousewares @nush_foods Good luck as I’ve been waiting four months now and have been told I can’t have a refund as my insurance company is dealing with the work top that it damaged - terrible company

[sal fellows @FellowsSal]

@TylerABallard @adamboxer1 Then maybe they should talk to their employees about that too!?

[sal fellows @FellowsSal]

@MissSonechm @TowerHousewares From Amazon - I’ve chosen to try to get it sorted by @TowerHousewares however I have now been told by them that as my insurance company is dealing with the damage from the fire they won’t give me a refund for the item!

[sal fellows @FellowsSal]

@TowerHousewares @nush_foods It has been ‘investigated’ for over 4 months now, all the time you have refused to provide me with a refund - it’s clear form other tweets your air fryers are faulty as mine is not the only one that has set fire

[sal fellows @FellowsSal]

@TowerHousewares @nush_foods No it’s not being dealt with - your manager is refusing to talk to me any more since I told her that my insurance company is dealing with the replacement work top that your product damaged by setting on fire - and she is refusing to give me the refund I am legally entitled to!

[sal fellows @FellowsSal]

@Nxsrnx @TowerHousewares Mine set on fire too!

[sal fellows @FellowsSal]

@MissSonechm @TowerHousewares Mine did too - in October last year- they’ve admitted fault but still refusing to give me. A refund!

[sal fellows @FellowsSal]

@TowerHousewares @nush_foods Yes I have, however now that that person knows that my insurance company is involved you are refusing to give me a refund - even after admitting that the product was faulty and was the cause of the fire - am sure this is breaking the law?!

[sal fellows @FellowsSal]

@TowerHousewares still waiting for a response from Sam who is part of the management team with customer services ? Could you please chase for me - much appreciated

[sal fellows @FellowsSal]

@TowerHousewares No I’m not talking to them as they are not responding to my emails despite the item setting on fire happening over 4 month ago!

[sal fellows @FellowsSal]

@TowerHousewares could you please tell me how long it takes you to resolve an issue with a faulty product? Asking for myself

[sal fellows @FellowsSal]

@TowerHousewares @MoneySavingExp @TowerHousewares could you please let me know your policy on the length of time it takes your company to resolve a faulty product? Asking for myself!

[sal fellows @FellowsSal]

@TowerHousewares That’s strange because I sent a new email from a different email address and you replied to that one within the hour! Never known any company that customers can’t talk to someone over the phone!

[sal fellows @FellowsSal]

@TowerHousewares please can you speak to your ‘customer service’ team who are completely ignoring my emails - didn’t expect to be ignored but then again I didn’t expect my air fryer to set on fire either!
Returns reference is :
RAF24293

[sal fellows @FellowsSal]

@TowerHousewares @KaniaMcKalliah Good luck as I have been waiting for two months now since my air fryer set on fire!
They stated That they wanted to look at it but
Despite 7 emails sent to ‘customer service’ I am still awaiting a response They are completely ignoring my emails Returns reference is :
RAF24293