AI can respond in seconds. But does that mean better customer service?
At Service Summit 2026, discussions explored AI, human expertise, and what it takes to deliver better service.
Our 5 takeaways: https://t.co/UDFo0Fidga
#customerservice#ai#servicesummit#Fieldcode
First day at #ServiceSummit2026.
Today’s conversations focused on reducing manual handovers between customer service, dispatchers, & field teams.
🎤 Join Matthias Lübko tomorrow
11:45–12:00
Matterhorn / Service Stage
Meet us at Stand M07.
#CustomerService#FieldService
A NOC ticket explains the fault. A dispatcher still has to work out skills, parts & site access before anyone can drive out.
Here are seven data points that let telecom and data center teams dispatch automatically.
https://t.co/6WoMSDVc3x
#fieldservice#telecom#datacenter
Expanding heat networks is one challenge. Keeping them running is another.
At #HEATEXPO2026, discover how Zero-Touch automation connects service requests, scheduling and field execution.
🎤 Nov 25, 15:30 | MAGENTA STAGE
📍 Hall 4, Booth D04
#HEATEXPO#Fieldcode#FSM
One week to go until #ServiceSummit2026.
Meet Matthias Lübko, Rafał Guzik, Piotr Zelewski , and Despoina Mountanea at Stand M07 to see how customer requests move into scheduling, technician workflows, and service updates.
#CustomerService#FieldService#AI#Fieldcode
Chillventa 2026: the natural refrigerant debate is over. The skills gap isn’t. CO₂ units are moving into small stores. Monitoring alarms still get retyped as work orders.
Five field service takeaways: https://t.co/pmcLvmahh6
#Chillventa#fieldservice
Thank you to everyone who visited Matthias Lübko, Rafał Guzik, & Piotr Zelewski during #Chillventa. Great conversations about how HVACR service teams can reduce manual coordination and keep service work moving with more control.
#HVACR#FieldService#Fieldcode
Day 2 at #Chillventa: technology alone doesn’t protect HVACR margins. It takes digital workflows and a team ready to use them.
See AI-supported service workflows with Matthias Lübko, Rafał Guzik & Piotr Zelewski in Hall 7, Booth 447.
#HVACR#FieldService#Fieldcode
Customer service does not end when the conversation ends.
At #ServiceSummit2026, we’ll show how Fieldcode connects customer requests with scheduling, dispatching, technician workflows, and customer updates.
Meet us at Stand M07.
#CustomerService#FieldService#AI#Fieldcode
Jobs finish early. Priorities change. The plan drifts.
Same-day scheduling turns freed-up time into usable capacity, based on actual progress rather than morning estimates.
Read more: https://t.co/CghsFOiFce
#FieldServiceManagement#Scheduling#Dispatching#FieldService
Day 1 at #Chillventa2026
Today's conversations focused on practical AI for HVACR service. From ticket preparation & scheduling to technician guidance & reporting.
Visit Matthias Lübko, Rafał Guzik, and Piotr Zelewski at Hall 7, Booth 447.
#HVACR#FieldService#AI#Fieldcode
Merci à toutes les personnes qui sont venues rencontrer Fieldcode à Field New Tech 2026 à Paris.
Un grand merci à Frederic Gerbaud pour avoir présenté Fieldcode sur place et échangé avec les visiteurs autour de leurs défis terrain.
#FieldNewTech#FieldService#Fieldcode
One week to go until #Chillventa2026
October 13–15
Hall 7, Booth 447
Meet us to see how AI-supported scheduling and service workflows help automate ticket preparation, scheduling, technician guidance, and customer communication.
#HVACR#FieldService#AI#Fieldcode
Dans une semaine, Field New Tech réunira à Paris les équipes du service terrain, de la mobilité et du support technique.
Vous voulez réduire la coordination manuelle ? Retrouvez Frederic Gerbaud au stand Fieldcode le 7 octobre.
#FieldNewTech#FieldService
AI-supported scheduling helps telecom teams identify gaps earlier and prepare cleaner work before dispatch.
Read how AI can support more reliable telecom field service scheduling: https://t.co/Y73cEqC964
#Telecom#FieldServiceManagement#AI#Scheduling#Automation
A missed appointment isn't one problem. It's a no-show, a locked door, or a technician who can't start once he's on site. What fixes each cause differs by industry: https://t.co/r3T4GN07f5
#fieldservice#itservices#telecom#dispatch#fieldcode
At Field New Tech 2026, Frederic Gerbaud will show 𝗵𝗼𝘄 𝗙𝗶𝗲𝗹𝗱𝗰𝗼𝗱𝗲 𝗩𝗼𝗶𝗰𝗲 𝗔𝗜 𝗮𝗴𝗲𝗻𝘁𝘀 𝗰𝗮𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝗻𝘁𝗮𝗸𝗲 𝗮𝗻𝗱 𝗮𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁 𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴 directly inside the service workflow.
#FieldNewTech#FieldService#VoiceAI
HVACR service starts long before a technician arrives on site.
See how AI-supported scheduling & service workflows.
#Chillventa2026
Hall 7, Booth 447
Meet Matthias Lübko & Rafał Guzik.
#HVACR#FieldService#AI#Fieldcode
Why do scheduled jobs still fail because of parts? Scheduling may be right, but service events change fast — priorities shift, visits get rescheduled, and demand moves. See how Fieldcode help parts planning follow the job lifecycle.
👉 https://t.co/z1yZxYcO0M
#FieldService