Financial Wellness Group

Looking after your financial wellness.

[Financial Wellness Group @FinWellGrp]

@leighj1982
@FinWellGrp Hi Leigh, how can I help you?

[Financial Wellness Group @FinWellGrp]

Feedback helps us understand how customers are feeling, how we are doing in meeting their needs and, of course, where we can improve. Thanks to that feedback we've earned, for the third year running, @Feefo's Platinum Trusted Service Award.

[Financial Wellness Group @FinWellGrp]

Today's #FeedbackFriday is a powerful reminder that for many people their debt isn't just a financial burden - it's a legacy of a difficult time in their past. We are happy to have played a part in helping her move on from the trauma she suffered.

[Financial Wellness Group @FinWellGrp]

@Friends_Frankie was set up in memory of Frankie Grogan. Tomorrow we’ll be marking Frankie’s 6th birthday by encouraging colleagues to wear his favourite colours – blue and green – and to make a donation to support research into Sudden Unexplained Death in Childhood @SUDCUK1

[Financial Wellness Group @FinWellGrp]

Once again Financial Wellness Group has confirmed its commitment to being a Real Living Wage employer. A number of colleagues will see their pay increase next month to ensure they at least match the new £9.90 rate.

#LivingWage @GMLivingWage @LivingWageUK

[Financial Wellness Group @FinWellGrp]

Our callback service means that at busy times our existing customers don't need to wait to speak to a colleague from the customer service team.

If customers select the option we'll call them back as soon as a team member becomes free.

#FeedbackFriday

[Financial Wellness Group @FinWellGrp]

Celebrating the 6,500+ customers who completed their DMP, IVA, Trust Deed or DAS in 2021 and left us free of the debt included in it. Congratulations!

(Not forgetting those who we supported to clear their debts with a DRO, a negotiated debt write-off or a Settlement).

[Financial Wellness Group @FinWellGrp]

@csjthinktank Looks very interesting - but struggling with the link from the FT to your call for evidence - can you confirm the correct link please.

[Financial Wellness Group @FinWellGrp]

@pobefc1878 No problem. I’ve DM’d you. Ian

[Financial Wellness Group @FinWellGrp]

It was...debt advice.

Thank you to Gary for sharing how it made him feel.

#FeedbackFriday

[Financial Wellness Group @FinWellGrp]

Did you know that all our customer communications are also available in Braille?

#WorldBrailleDay

[Financial Wellness Group @FinWellGrp]

We hope that you managed to rest and recuperate over the Christmas and New Year period.

The year ahead looks like being an interesting and busy one for debt advice providers...

[Financial Wellness Group @FinWellGrp]

Wishing you all a prosperous, healthy, safe and peaceful 2022, from all of us here at Financial Wellness Group.

[Financial Wellness Group @FinWellGrp]

52% of our customers say that they struggled with their debts for a year or more before seeking help. Yet, as this review shows, the relief that debt advice can bring is instant. Why not make 2022 the year you resolve to tackle your debts?

#FeedbackFriday

[Financial Wellness Group @FinWellGrp]

Wishing all our friends, colleagues and customers who are celebrating today the happiest of Christmases - from all of us here @FinWellGrp 🎄 🎅🏾 🎁

[Financial Wellness Group @FinWellGrp]

ICYMI Talking and writing in #PlainEnglish is essential to make our services accessible for everyone - especially customers in vulnerable circumstances. We work with the @PlainEngCam to ensure all our key documents – like T&Cs - are as clear as possible for the intended audience.

[Financial Wellness Group @FinWellGrp]

Yay! Thank you to everybody who donated presents and cash, or who took the time to volunteer in the Mission Christmas warehouse. Look what a great thing you've helped do for kids this Christmas.

[Cash for Kids Greater Manchester @cashforkidsMCR]

YOU. ARE. AMAZING. 😍

Because of YOU all of these children will wake up on Christmas morning with a present to open 🥳

If you donated, dropped off a gift or did some festive fundraising for #MissionChristmas THANK YOU SO MUCH 🙏

In partnership with @bmstores

[Refuge @RefugeCharity]

Experiencing abuse this #Christmas? You are not alone. Our expert Helpline team are here to support you, including #BSL interpretation. You can also access our live chat service from 3pm – 10pm Monday to Friday: https://t.co/QUcYGXXN18

[Registry Trust @registry_trust]

Our most read blog of 2021 is... '3 unhelpful myths about #countycourt #judgments' by our CEO Lex Jones in response to media coverage back in May about an outstanding #CCJ on our Register attributed to the Prime Minister: https://t.co/biQVYJjQeV
#debt #financialeducation

[Financial Wellness Group @FinWellGrp]

An interesting global perspective on BNPL from @annacooban of @CNNBusiness - including our stats on the 49% rise in the number of people who use this form of credit seeking debt advice:

https://t.co/qg03R53bNN