Financial Ombudsman Service

We’re the UK’s official expert in resolving complaints between financial businesses & their customers. Phone lines open 8am to 5pm weekdays.

[Financial Ombudsman Service @financialombuds]

We're recruiting!

Our apprenticeship programme has 11 exciting new roles across different teams including HR, data and cyber security.

Applications close on 15th June.

Visit our website to find out how you can start your career with us as an apprentice: https://t.co/LMTyUzHkqu

[Financial Ombudsman Service @financialombuds]

This vulnerability week, we'd like highlight how the Financial Ombudsman Service works to ensure every customer gets fair, accessible and compassionate support.

Visit our website to read our vulnerability policy: https://t.co/A5ljFHyO2Q

#VulnerabilityWeek

[Financial Ombudsman Service @financialombuds]

@dmk_dann Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@DementiaUK Read more about us, what we do, and what it's like working for the Financial Ombudsman Service, on our website: https://t.co/i02K7EUD0D

[Financial Ombudsman Service @financialombuds]

This week, our employee-led Carers’ network held a range of activities including a session with @DementiaUK, our new charity partner, sharing advice for caring for people with Dementia.

A special thanks to our carers network for organising a range of informative sessions.

[Financial Ombudsman Service @financialombuds]

@5arstudent @santanderuk Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

Did you know we can look at complaints about mortgages?

Our service is free and easy to use.

Your complaint might be about unexpected fees, delays in your mortgage application or problems with your lender.

Read more on our website: https://t.co/GQ4uAz3Hl3

[Financial Ombudsman Service @financialombuds]

@SukantKar46 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@JakeRobbo9 @Novuna_Finance Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@PhilipSmith2025 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

Today, we published our annual complaints data and insight for the 2025/26 financial year.

Read our full data on our website: https://t.co/kWb6SlBvwm

[Financial Ombudsman Service @financialombuds]

@zoeeealiceb Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@Tushker_Gall Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

Our proactive settlement scheme gives firms the chance to resolve a complaint early on in our process, providing consumers with fairer and quicker resolutions.

Read more about the scheme, how it works and case study examples: https://t.co/djosEc5Ij7

[Financial Ombudsman Service @financialombuds]

Raj had a severe stroke while abroad visiting his son.

His insurer booked a flight home, but he felt it was without the assistance he needed.

He complained to his insurer. Unhappy with their response, he brought his case to us.

Read how we resolved it: https://t.co/AYdToYOrYE

[Financial Ombudsman Service @financialombuds]

@anup_desai Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@mrcharliedog Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@anup_desai Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

Did you know we can look at complaints about travel insurance?

If you’re unhappy with the way your insurer has handled your claim, we may be able to help.

Visit our website to find out more about us and how to bring a complaint to us: https://t.co/ypSbLRCqae

#Travel #Insurance

[Financial Ombudsman Service @financialombuds]

@PiptheYiddo Hi Phil, you will need to check your settings on the X platform as that's why you may be restricted and unable to DM us. Thanks, ^YEM