Flexy Ness

[Flexy Ness @FlexyMac_]

@Airbnb At what point will the stupidity stop and the issue be resolved? It has been a couple months now, yet no one seems able to solve the most basic of issues!

#AirbnbFail #BadCustomerService #AirbnbSupport

[Flexy Ness @FlexyMac_]

Hey @AirbnbHelp Here's another message from the team sent close to midnight requesting I respond with documentation within 10 minutes. When will this nonsense stop and someone actually solve the issue?

#AirbnbFail #BadCustomerService #AirbnbSupoort

[Flexy Ness @FlexyMac_]

@AirbnbHelp How many months must I wait for a case to be resolved?

#AirbnbFail #BadCustomerService #AirbnbSupport

[Flexy Ness @FlexyMac_]

@Airbnb @AirbnbHelp Your ai responses have really gone overboard. Might be better to have actual humans respond to cases. Might even help resolve it instead of wasting tokens for months.

#Airbnbfail #BadCustomerService #AirbnbSupoort

[Flexy Ness @FlexyMac_]

@AirbnbHelp @Airbnb Why do you continue to ignore your own policies? Stop sending these nonsense standard replies when no one has actually looked at anything. When will you resolve the issue?

#AirbnbFail #BadCustomerService #AirbnbSupport

[Flexy Ness @FlexyMac_]

@AirbnbHelp @Airbnb How long before someone actually resolves a case that has been open for months now? Why is your support so terrible!?

#AirbnbFail #BadCustomerService #AirbnbSupport

[Flexy Ness @FlexyMac_]

Another day, another fail by @AirbnbHelp Will you guys actually comply by your own policies at some point, so we can resolve this issue?

#AirbnbFail #BadCustomerService #AirbnbSupport

[Flexy Ness @FlexyMac_]

@AirbnbHelp Your team sends an email at 2am, then follows up at 5am stating they are closing the case since they haven't received a reply. When will all the nonsense stop!? I've DM'ed info several times.

#AirbnbFail #BadCustomerService #AirbnbSupport

[Flexy Ness @FlexyMac_]

@AirbnbHelp How many times do I need to send it?

[Flexy Ness @FlexyMac_]

Hey @AirbnbHelp Have you thought about using actual humans to reply to cases? Issue has been unresolved for weeks, and I keep getting the same standard replies. When will someone actually do something? Your service is horrible!

#AirbnbFail #BadCustomerService #AiebnbSupport

[Flexy Ness @FlexyMac_]

@AirbnbHelp Again, I already have, but issue is not resolved. Customer "Service" doesn't get much worse than Airbnb.

[Flexy Ness @FlexyMac_]

@AirbnbHelp A host has clearly violated Airbnb's policy in a review, yet customer support won't remove it and keep sending the same copy/paste replies.. what the heck is going on over there?

#AirbnbFail #BadCustomerService #AirbnbSupport

[Flexy Ness @FlexyMac_]

@AirbnbHelp When will someone actually handle this!? I keep getting the same nonsense responses from support.

#AirbnbFail #BadCustomerService #AirbnbSupport

[Flexy Ness @FlexyMac_]

@AirbnbHelp It seems no one is able to handle a simple issue. How can your customer service be this bad? And how many times will I be forced to reach out? Kindly stop sending me the same BS standard responses.

#AirbnbFail #BadCustomerService #AirbnbSupport

[Flexy Ness @FlexyMac_]

@AirbnbHelp When will someone take action on this!?

#AirbnbFail #BadCustomerService #AirbnbSupport

[Flexy Ness @FlexyMac_]

@AirbnbHelp Already sent, but no resolution. Just the same nonsense responses. Why is Airbnb customer service this terrible?

[Flexy Ness @FlexyMac_]

Then there's this nonsense. "We'll review again.. send documentation within 5 minutes"

[Flexy Ness @FlexyMac_]

@netflix How about you fix the massive buffering issues, so we can actually watch the fight!? What a complete embarrassment! #TysonvsPaul #Fail