Mr. Awal

Medicine & Tech.

[Mr. Awal @Fliphawkman]

@DStv_Ghana I can’t dm you. I’m unable to pay for a subscription on the website.

[Mr. Awal @Fliphawkman]

@AngelAnon12 Bro. Check dm

[School Of Great Men @SchoolOfGr8Men]

How To Look Younger As a Man:

1. Don’t smoke.
2. Eat a 90% whole food diet.
3. 10–20g collagen per day.
4. Vitamin C (200mg per day).
5. Avoid cooking with seed oils.
6. Cook with olive oil, butter, or tallow.
7. Swim in a lake, ocean, or salt water.
8. Lift weights 3–5x/week and sprint.
9. Walk 5–10K+ steps per day.
10. Sleep daily 8–9 hours.
11. No caffeine after 2pm
13. Cut out sugar & alcohol

[ProsperOfBusiness! 🎱 @th3boywonders]

CUSTOMER SERVICE 🚨‼️🔔 (2)

If Customer Service only shows up when there is a problem, then you’re already late.

For Nigerian businesses, customer service must be built into your daily operations, not activated only when customers start complaining. The best service often happens before an issue arises.

1. SET EXPECTATIONS EARLY, THEN UNDER-PROMISE AND OVER-DELIVER.
Most customer frustration comes from unmet expectations, not actual failure. If delivery may take 3–5 days, don’t promise 24 hours to win the sale. That short-term win creates long-term distrust. In Nigeria, reliability beats speed when speed cannot be guaranteed.

2. TRAIN YOUR STAFF LIKE THEY ARE THE BRAND; BECAUSE THEY ARE.
To customers, your front desk, WhatsApp handler, delivery rider, or call agent is the business. One rude interaction can erase months of marketing. If your team does not understand your values, tone, and boundaries, your customer service will always be inconsistent.

3. BUILD SIMPLE SYSTEMS, NOT HEROIC EFFORTS.
Customer service should not depend on one “nice” staff member or the business owner being available 24/7. Create basic systems: response templates, escalation rules, service hours, and follow-up processes. Businesses that rely on memory and mood eventually break under pressure.

4. DON’T ARGUE WITH CUSTOMERS; EDUCATE THEM.
Winning an argument online or on the phone does not equal winning a customer. Calm explanations, clear policies, and respectful tone reduce tension and protect your reputation. In Nigeria’s digital space, public perception can cost more than refunds.

5. COMPLAINTS ARE DATA, NOT INSULTS.
Every complaint is feedback about your process, pricing, delivery, or communication. Businesses that ignore complaints repeat the same mistakes. Businesses that study them improve faster than competitors who are too proud to listen.

Finally, Loyal customers are created after mistakes, not before them.
Anyone can deliver good service when everything goes smoothly. What customers remember is how you handled delays, errors, refunds, or misunderstandings. A well handled problem often creates deeper loyalty than a perfect transaction.

Customer service is not an expense.
It is risk management.
It is marketing.
It is retention.

In a tough market like Nigeria, businesses don’t fail only because of poor products or pricing.
They fail because customers quietly stop trusting them.

[ProsperOfBusiness! 🎱 @th3boywonders]

CUSTOMER SERVICE 🚨‼️🔔 (3)

At scale, customer service stops being a tactic and becomes a leadership problem.

If customers are constantly unhappy, confused, or frustrated, it’s rarely just the frontline staff. It is a reflection of what leadership tolerates, ignores, or rewards.

1. YOUR INTERNAL CULTURE ALWAYS LEAKS OUTSIDE.
How you speak to your staff is how they’ll eventually speak to your customers. A business where employees feel unheard, overworked, or disrespected cannot consistently deliver great service. You cannot mistreat people internally and expect excellence externally.

2. WHAT YOU DON’T ENFORCE BECOMES YOUR STANDARD.
Late responses, rude tone, missed follow-ups, and “I forgot” only become habits when leadership allows them. Every time poor service goes unchecked, it silently becomes company policy. Standards are not what you write down; they are what you correct.

3. CUSTOMER SERVICE MUST BE MEASURED, NOT ASSUMED.
Many Nigerian business owners believe their service is good simply because sales are coming in. Sales do not equal satisfaction. Track response times, repeat customers, complaints, refunds, and reviews. What you don’t measure, you can’t improve.

4. EMPOWER YOUR TEAM TO SOLVE PROBLEMS WITHOUT FEAR.
If every small decision requires approval, customers wait, and frustration grows. Give your team clear boundaries: what they can fix, refund, replace, or escalate. Speed improves when people are trusted to act.

5. LEADERSHIP VISIBILITY MATTERS.
Customers feel valued when leadership is not hidden. Occasional check-ins, public accountability, and visible concern for customer experience send a strong signal: this business takes people seriously.

LASTLY, SERVICE IS YOUR LONG-TERM INSURANCE POLICY.
Markets change. Competitors emerge. Prices fluctuate. But businesses that are known for respect, reliability, and responsiveness survive storms better than those chasing only short-term profit.

Customer service is not what you say in meetings.
It is what your business does on its worst day.

And in Nigeria, your worst day will come.
The businesses that last are the ones prepared for it.

Thank you for reading this series. ❤️💡

[OurFaveOnlineDoc 🇬🇧 🇳🇬 @OurFavOnlineDoc]

This is the best thing you can dedicate 30minutes of your life listening to today.

[Mr. Awal @Fliphawkman]

I have a few things I need to get off my chest.I had 8 or 7 packages arriving at golly express warehouse today.Tell me why @GollyExpress has charged a handling fee of 50ghs for each item (400ghs total) but has failed to deliver my packages with bolt or yango( i.e 80ghs)

[DON DADA @kingneduuu]

Oh now I turn golly express ambassador😂😂😂

[Mr. Awal @Fliphawkman]

@kingneduuu We all bro😂😂. When the service is not right, we have to complain to straighten them up. This is a service business

[Mr. Awal @Fliphawkman]

@GollyExpress has to learn to put its customers first. Customers make you profits. You can’t charge me 400ghs for handling fee and let my package stay on your shelves because of 80ghs hoping to want to maximize your profits by delaying delivery.

[Mr. Awal @Fliphawkman]

I have a few things I need to get off my chest.I had 8 or 7 packages arriving at golly express warehouse today.Tell me why @GollyExpress has charged a handling fee of 50ghs for each item (400ghs total) but has failed to deliver my packages with bolt or yango( i.e 80ghs)

[Mr. Awal @Fliphawkman]

@kingneduuu @Kaypoisson1 @soulpee

[Mr. Awal @Fliphawkman]

If you charge big money, you have to provide a better service. Now I booked my own bolt rider to pickup the package and I have to pay an additional 85ghs on top of the 400 I have paid to golly. What kind of service is this.

[Mr. Awal @Fliphawkman]

essence of charging handling fee on each package when you fail to deliver when the owner wants his package. They should rather charge a 50ghs handling fee for all 8 packages since that will make sense for me to wait for their rider to be available.

[Mr. Awal @Fliphawkman]

@ECGghOfficial @iam_ferdinand_ Still not working

[🚘 O W U L A 🧔🏻‍♂️ @_owula]

Women think men are easy to get until they tryna get a husband.

[STUNNER @Cr7Godbrand]

Men want the same woman they married. Women want a different version of the man they married.

Men fall in love with who a woman already is and hope she never changes.

Women fall in love with a man’s potential and spend the rest of the relationship trying to reshape him into the man they imagine or FEEL he should be.

Men want peace, respect, loyalty, and consistency. Women want growth, upgrades, emotional transformation, and constant evolution. Hence why women use the word “ evolve” alot.

In the end, men lose the woman they married, while women resent the man for not becoming someone else.

[Weffrey Jellington @jeffwellz]

The partner you choose
The career you choose
The country you decide to live in

[Àgbà John Doe @jon_d_doe]

As a parent, I think this video has taught me something useful.

I recommend that you should try it on your kids, too.

I have also shared it with my wife.

Credit: joe_drummer_boy on IG.