FLOOM

We put the finest florists at your fingertips, revolutionising the act of sending flowers by supporting local artisans and celebrating seasonal blooms.

[FLOOM @FloomOfficial]

@gregoryfibble Hi Gregory,

I’m sorry you were left feeling disappointed with the order you received. Due to GDPR (Data protection legislation) , we’re not able to discuss order details with anyone other than the sender. However, we do still want to help so there is an alternative option.

Y...

[FLOOM @FloomOfficial]

@vesuviouk Thank you for letting us know and I'm so sorry for the failed delivery. I see we are already working with you via our support team. We will reach out soon with an update, thank you for your patience.

[FLOOM @FloomOfficial]

@99wlv Thank you so much for your kind words, we are so glad we were able to deliver your friend a beautiful gift!

[FLOOM @FloomOfficial]

@SaraPearson25 Hi Sara, we are so sorry to hear this. Could we please have your order number so we can look into this further for you?

[FLOOM @FloomOfficial]

@karenyoojin I am really sorry for any inconvenience in this matter. Can you please contact us on [email protected] with your order number and we will do our best to help you. Thank you

[FLOOM @FloomOfficial]

@msloobylou I am really sorry for any inconvenience in this matter. Can you please contact us on [email protected] with your order number and we will do our best to help you. Thank you

[FLOOM @FloomOfficial]

@msm4rsh Hy Kim,

Thank you for getting in touch.

We are sorry to hear that your order hasn't been delivered as requested. Would you kindly provide us with the order number so we can chase this further for you?

Thank you and kindest regards,
Valentina

[FLOOM @FloomOfficial]

@kennedyflair If your order is missing or not received we will work with our florist partner to provide proof of delivery. If it is not recoverable we will go ahead with a full refund. Please respond to our support team and let them know it is missing, thank you.

[FLOOM @FloomOfficial]

@kennedyflair hi Shelley please send us the details of your order to [email protected] and we can look into this for you, sometimes flowers are left with neighbours or in a safe place if the recipient is not home but rest assured if they cant be located a refund or redelivery is always arra...

[FLOOM @FloomOfficial]

@totti369 Hi Tori 👋  we'll notify the sender of your bouquet to get in touch with you! Due to GDPR we can't share their details but we're sure they'll want to hear from you.

[FLOOM @FloomOfficial]

@NickCho Hello there ! - Do you have your order number ? pop it over to us in a DM or via e-mail and we'll get back to you ASAP! But you should get an automated e-mail when the order is delivered!

[FLOOM @FloomOfficial]

@rebeccawhatsun Hi Rebecca - we've just emailed you regarding this issue, please check your mailbox!

[FLOOM @FloomOfficial]

@TomasMcadam I am so sorry for the inconvenience here. I can look into this a little bit more with our partner florist if you could provide your order number.

[FLOOM @FloomOfficial]

@AlKH47938316 I am so sorry that your order was mistakenly sent to the wrong address and the disappointment that's been caused. We have advised the florist to redeliver to the correct address tomorrow and have sent along photos of the building to ensure a successful delivery.

[FLOOM @FloomOfficial]

@perfectpeach Hi! We're sorry to hear this and we're keen to resolve this for you. Please could you email us at [email protected] with your order number so we can help :)

[FLOOM @FloomOfficial]

@kcedano Hi Karla,

I am really sorry to hear that you had a bad experience with us. I would like to resolve this for you asap. Can you please provide me your order number and some photos of the flowers you received so I can contact the florist.

Kind Regards,

Aiylah

[FLOOM @FloomOfficial]

@emajlwsn Hi Emma, sorry your order hasn't arrived - the team will reach out to you now to get this sorted!

[FLOOM @FloomOfficial]

@basbillions I'm so sorry for the confusion regarding your delivery. Please send us your order number to our team at: [email protected] and we'll investigate your order right away, thank you!

[FLOOM @FloomOfficial]

@allieallieooop really appreciate your feedback.

Kind Regards,

Aiylah @floom

[FLOOM @FloomOfficial]

@NibsDriving Hi Nibs​,
I'm sorry to hear your delivery hasn't arrived and thank you for alerting us.
Please contact us via email at [email protected] and we’ll be able to take it from there!