If you say “Thank you” instead, the conversation is suddenly centered on the other person instead of you. You’ve just praised the other person! They’ve been thanked! They’re noble, patient, understanding, etc. Thank you’s diffuse tense situations.
Don’t say “I’m sorry.” Say “Thank you.”
The moment you say “I’m sorry,” you solidify the fact that you’ve done something wrong and it was your fault. You’ve centered the phrase around yourself with the “I” statement, and therefore you become the one wholly responsible.....
Knowing that you’ve done something wrong, many people feel justified to target you with anger. If whatever happened was actually frustrating to them, by saying “I’m sorry” you dub yourself as the reason for their frustrations......
وإني أسألك يارب أن تستقيم حياتي، وأن لا أضيع في زحام الطريق، وأن لا أخيّر بين أحبّ أشيائي، ربي أسعدني وأشرح صدري وأرِح قلبي، اللهُّم إني أستودعك راحتي فاجعلّني أسعَد خلقك. #اذكر_ربنا_في_تويته