@TNLUK I have tried to chat and am being ignored! This really isn’t acceptable you have launched a new platform which has not been fully tested and you are holding my funds and don’t have enough staff to answer chats/calls. How do I complain?
@virginmedia No need for the attitude! No one has actually told me you can’t help! Which to be honest doesn’t surprise me as no one seems to willing or able to help me! Clearly being a loyal customer means nothing
@virginmedia Eventually I threatened to leave and was put through to tech not sure off issue is permanently resolved I was also told to use the IVR to accept a retention discount but it has disappeared so on hold again!
@virginmedia Well it’s been a problem since March and even your exec team are ignoring me! I am in the process of referring to ombudsman as it’s a joke
@DunelmService hi I received a MasterCard gift card for Christmas and it should be accepted anywhere which accepts MasterCard’s, but I was told I. Your Darlington store that you don’t accept them, can you please confirm?