Forever 21 Help

Welcome to Forever 21's official customer service account! Follow @Forever21 for the latest news & style updates!

[Forever 21 Help @Forever21Help]

@Savana517 Hi there! We’re sorry to know about this! You’ve reached the right place! Please send us a direct message with the following: order number, name on the order, email address, full shipping address, and confirmation that I am speaking with the Forever 21 account holder. Thank you.

[Forever 21 Help @Forever21Help]

@crixlee Hi there! We’re sorry to know about this! You’ve reached the right place! Please send us a direct message with the following: order number, name on the order, email address, full shipping address, and confirmation that I am speaking with the Forever 21 account holder. Thank you.

[Forever 21 Help @Forever21Help]

@lee6it Hello Eve! Thank you very much for getting in touch. Could you please send us your full name associated with the order, email address, order number, and shipping address? Additionally, may I inquire if you are the account or payment holder?
Koyel at Forever21

[Forever 21 Help @Forever21Help]

@abbymcookd Hi, Abby! We’re sorry to know about this! You’ve reached the right place! Please send us a private message with the following: order number, name on the order, email address, full shipping address, and confirmation that I am speaking with the Forever 21 account holder. Thank you.

[Forever 21 Help @Forever21Help]

@feelineedy Hey Carlos! So sorry for the wait — we totally understand how frustrating that can be. We'd love to look into this for you! Could you please DM us your order details so we can check on it and get you an update as soon as possible? 💛

[Forever 21 Help @Forever21Help]

@TheRealRayray9 Hey Rayray! We're so sorry for the delay and totally understand how frustrating that can be 🥺 We'd love to look into your order and make it right — could you please send us a DM again with your order details? We're here to help 💛

[Forever 21 Help @Forever21Help]

@nonstopstupid_ Hi Lee! We apologize for any inconvenience caused by the issue with sending your direct message. We kindly request that you try sending your response now, and we hope it works as expected. Thank you for your patience.

[Forever 21 Help @Forever21Help]

@peachoneyuno Hi Dal! We’re sorry to hear that the item you purchased was damaged. We’re here to assist you. To help us resolve this issue, please send us a direct message with a picture of your purchase receipt, your full name, and your email address. We look forward to assisting you further.

[Forever 21 Help @Forever21Help]

@appleuwumer Hey April! Thank you for contacting us! We'd like to know if you've placed an order for the above items. If so please DM us the order number & email address and we'll be glad to check.

[Forever 21 Help @Forever21Help]

@nealon35 Hi keke. We apologize for the inconvenience you're facing with the return process. Please send us a direct message with details about the error you encountered, along with a picture of your purchase receipt. We’re here to help and will do our best to resolve the issue for you.

[Forever 21 Help @Forever21Help]

@gabyscorp Hi Melvin, we’re sorry to hear about your experience. This isn’t the level of service we aim to provide. Please DM us your order details so we can review the situation and work on a resolution. We’re here to help!

[Forever 21 Help @Forever21Help]

@bykitstone Hi Kit! Oh no! We're sorry for any inconvenience you've faced with the delivery of your order. We'll love to see how we can assist. Please DM your order number, email and shipping address and we'll follow up! Take Care!

[Forever 21 Help @Forever21Help]

@Eve_Villasenor Hey Evelyn! Oh no! We're sorry the code is not working on your purchase. Please DM us the code you received with a picture of the items in your cart and we'll follow up.

[Forever 21 Help @Forever21Help]

@TheTikiMan95 Hi Andromeda! We’re sorry to hear this and want to ensure a positive experience for you. When you have a moment, please direct message us with the store address, purchase receipt, your name, email address, phone number, and the date you visited the store. Thank you.

[Forever 21 Help @Forever21Help]

@gilm10322 Hi Carrie! We’re so sorry you didn’t receive the items you ordered. You’ve reached the right place! When you get a chance, please private message us with the order number, name on the order, email address, and full shipping address. We’re looking forward to hearing back from you!

[Forever 21 Help @Forever21Help]

@Mehul5775 Hi Mehul! We’re sorry for the delay in responding and any frustration caused. Please DM us with details (retail outlet & contact info) so we can escalate this and address it promptly. We value your feedback and are committed to making things right.

[Forever 21 Help @Forever21Help]

@JeffTJewett Hi Jeff! We’re sorry to hear that you’re still facing the issue. We’ve responded to you via direct message. Kindly check your direct messages for our response.

[Forever 21 Help @Forever21Help]

@JeffTJewett Hi Jeff! We’re sorry to hear that you’re unable to send us a direct message. Please follow us back and then try sending the direct message again. We hope this resolves the issue.

[Forever 21 Help @Forever21Help]

@JeffTJewett Hi Jeff! We’re sorry to hear that you’re having trouble selecting the ship-to-store option for the Chicago Water Tower location. Please send us a direct message with a screenshot of the error, your shipping address, and the item code for your order? We’d be happy to assist you.