Client Relations||@Lily Watson

[CymruDamian @DamianHardwick]

@FragranceShopUK the worst customer services representatives I’ve ever encountered!! 45 minutes on the phone to be hung up on!!!

[Client Relations||@Lily Watson @Fragrance_Shop2]

@Fardeen87839712 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@Fardeen87839712

[pajju @Fardeen87839712]

@FragranceShopUK Order marked delivered on 23/01/2026 – never received. Reported immediately. Multiple agents confirmed a replacement was approved and “48–72 hrs delivery” (02/02, 03/02, 05/02). Still nothing.Conflicting responses, wasted time. I want the product, not excuses.

[Client Relations||@Lily Watson @Fragrance_Shop2]

@saurabhjain_29 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@saurabhjain_29

[saurabh jain @saurabhjain_29]

@FragranceShopUK it has been more than 35 days and I have not received my order. How many more days do I have to wait to get my order delivered. There is no prompt response from customer service. Have to wait an hour to speak to the customer service executive.

[Client Relations||@Lily Watson @Fragrance_Shop2]

@rob_dowd Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@rob_dowd

[Rob Dowd @rob_dowd]

@FragranceShopUK Disgusting customer experience. Worst service I have ever received. 😔

[Client Relations||@Lily Watson @Fragrance_Shop2]

@rob_dowd Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@rob_dowd

[Rob Dowd @rob_dowd]

@FragranceShopUK your customer service is abysmal. I have tried and tried but nobody cares about my complaint. Shame on you.

[Client Relations||@Lily Watson @Fragrance_Shop2]

@thesexychoc69 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@thesexychoc69

[Client Relations||@Lily Watson @Fragrance_Shop2]

@thesexychoc69 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@thesexychoc69

[Gary James 🏆🏆🏆 @thesexychoc69]

@FragranceShopUK Bought a £30 voucher at Christmas and it's failed online and in store for the person I bought it for.

4 calls to your lovely call centre and 4 trips into the shop ALL say the voucher balance is £0.

My family member has gone around in circles.

TVM

[Client Relations||@Lily Watson @Fragrance_Shop2]

@lornajevs Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@lornajevs

[Lorna Jane Evans @lornajevs]

@FragranceShopUK sadly this is my only option left to try and get me issue resolved!!! Numerous emails sent with photo evidence about missing gift in package over Christmas and still nothing! Appalling customer service!!

[Client Relations||@Lily Watson @Fragrance_Shop2]

@Ross50224315 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@Ross50224315

[Client Relations||@Lily Watson @Fragrance_Shop2]

@JohnCha24106553 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@JohnCha24106553

[ICU2 @JohnCha24106553]

@Ross50224315 @FragranceShopUK I know the feeling.

[Client Relations||@Lily Watson @Fragrance_Shop2]

@Ross50224315 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@Ross50224315

[Ross @Ross50224315]

@FragranceShopUK

Hi! Im fed up being patched off your customer service via email & phone, is it normal practice to hang up on people

Is it also common practice to tell me 3 weeks ago a refund ive been chasing since December was issued when it wasn't?

[Client Relations||@Lily Watson @Fragrance_Shop2]

@FionaCurtis5 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@FionaCurtis5