@bookqweer Sure thing, please feel free to send us an email to [email protected] or call 1-855-550-1129 Monday through Friday 8:00 am to 4:30 pm PST and one of our representatives will assist you.
@HorrorMaven1 HorrorMaven,
Thank you for contacting Fragrant Jewels.
I would like to apologize for the experience you had. I would like to look further into this and see how we may be able to assist you and make this a better experience.
Could you provide me with a brief description of t...
@rachellweldon Hi Rachel Weldon,
Thank you for contacting Fragrant Jewels.
I would like to apologize for the experience you had. I would like to look further into this and see how we may be able to assist you and make this a better experience.
Could you provide me with the order number an...
@sicklyscribe Hello scribble! We apologize for this situation! Could you please send an email to us to [email protected] with your email address and your order number so on eof our customer care agents can help you further? Thank you so much for your patience!
@LikeABelle We are truly sorry! If you can share with us more information about your issue via email at [email protected] one of our customer care agents will be happy to find your order and update its status for you!
@Franniebear777 I apologize for this situation, we show our Customer Care Agent did give you a response about your information being escalated on October 31. We also show your replacement was sent, an email about this should be sent soon to you.
@Franniebear777 I am sorry for this situation! We show your information was escalated by our customer care agent and that we are awaiting response about your replacement. A tracking number for this replacement should be shared with you soon! Thank you so much for your patience!
@ACBMcBays We are truly sorry for this situation! Could you please contact us via email with the order number and pictures of the damaged code you received? This way our Customer Care Agents will be happy to help you further with your issue.
@SunflowerChai We are truly sorry about this situation! We highly advice verifying if you are able to access our site in other devices and browsers, however, if this issue remains please contact us via email and one of our customer care agents will be more than happy to help you further with...
@leafinsnow We truly apologize for this situation, if you could please contact us via email with your order number and email address and we would be happy to look further into it for you. Thank you so much for your patience!
@Sarie_Faerie We are truly sorry for this situation! We would be happy to look further into this for you! Please send an email to [email protected] with your order number and additional pictures and our support team will be happy to help you further!
@nanazunshine We are so sorry to hear about that! If could please contact us by email at [email protected] with a picture of the damaged ring and the order number that included it we would be happy to look further into a solution for you. Thank you for your patience!
@SaltyVet23 Although monthly orders are placed automatically, sets sent through monthly orders are also available for purchase at our store where you can verify this information. We also offer the option to edit your monthly order once it's placed so you can get a set you prefer.
@SaltyVet23 Hello! We truly apologize for this situation with our scents and thank you for this amazing idea. For the time being, you can verify all the ingredients at the lower right side our product's page so you can check for possible reactions or allergies.
@Neiceworth_II Neicy Smith, thank you for contacting Fragrant Jewels! We appreciate you taking the time to provide us with your feedback as we are always working to give our customers the best service and products. With your help is gets us closer to reaching our goal!
@idesofmars Hello! I apologize for this issue, we show a response has already been sent on your inquiry. We apologize for this delay and thank you so much for your patience!
@idesofmars Hello again! We have escalated this email and a response is on its way. We apologize for this situation and hope to resolve this quickly for you.