@bitgetglobal & @BitgetWallet making big moves 👀
Alphas dropping left & right at our private event in Bangkok 🔥 stay tuned…
Shout out @susan_bgb for world class preparation
We had our monthly user feedback review last night with the support team.
These meetings include most managers so everyone stays close to what users are saying and works together on solutions.
Recently, users have shared concerns about:
• Complicated account reset and security change processes
• Delays in freezing suspected stolen funds transferred to Bitget
• Tedious reporting flow for suspected fraud in P2P trades
• No reminders before fee coupons or trial bonuses expire
• Long waiting times for fiat deposits
We hear you. Every piece of feedback is carefully reviewed and followed up with the right teams. At #Bitget, User first isn’t just a slogan for us.
Keep listening, keep building.
Let me know if there are other customer service related issues we should fix⬇️