@HarleyL [1/2] This is not the experience we want you to have, Harley. Interstitial fluid (ISF) glucose measurements will have a delay, and ISF glucose and blood glucose measurements taken simultaneously are likely to be different.
@Lucypieee [2/2] Please contact our UK customer care team at 0800 170 1177 (Monday – Friday 8:00 AM - 8:00 PM, Sat 9:00 AM - 5:00 PM, excl. Bank Holidays) for any concerns with your sensor readings. Thanks.
@Lucypieee [1/2] We appreciate you reaching out, Lucy. Interstitial fluid (ISF) glucose measurements will have a delay. Therefore, ISF glucose and blood glucose measurements taken simultaneously are likely to be different.
@StaxStallion Thanks for reaching out, @StaxStallion. Please contact customer care at 08 00 519 95 19 (Mon - Fri, 8 am -6 pm) so we can help you with this.
@jackielawsonx [2/2] If your sensor falls off early, please do call us at 0800 170 1177 (Monday – Friday 8:00 AM - 8:00 PM, Sat 9:00 AM - 5:00 PM, excl. Bank Holidays) so we can better assist. Thanks.
@jackielawsonx [1/2] We appreciate you reaching out about your sensor, Jackie. We strongly recommend washing the application site with a plain soap and water before using the alcohol wipe and applying the sensor as it helps with sensor adhesion.
@PluckDaGreat We appreciate you reaching out, @PluckDaGreat. Please contact our care team at 1-855-632-8658 (8AM-8PM ET, 7 days a week excluding holidays) so we can better assist. Thank you.
@Anthony2021_ Sorry we could not reach you. If you prefer to speak with a Customer Care agent, please contact our Customer Care Team at 1-855-632-8658. We are available from 8AM - 8PM ET Mon - Sun except on Holidays.
@Anthony2021_ Hi @Anthony2021_. We are looking forward to your response. You may reach us on Twitter. We are available from 8am – 8pm EST 7 days a week.
@klickdotdev Hello @klickdotdev, sorry we did not hear back from you. If you prefer to speak with a Customer Care agent, please contact our Customer Care Team at 1-855-632-8658. We are available from 8AM - 8PM ET Mon - Sun except on Holidays.
@monpetitchewch1 Sorry we could not reach you@monpetitchewch1 . If you prefer to speak with a Customer Care agent, please contact our Customer Care Team at 1-855-632-8658. We are available from 8AM - 8PM ET Mon - Sun except on Holidays.