Freedom Pass

The official Twitter for the London Freedom Pass, run by @LondonCouncils and giving free travel to older or disabled Londoners - paid for by your council.

[Freedom Pass @FreedomPassLDN]

@Jagger53015280 Good morning. Apologies for the issue here, if you speak to them and say you are unable to return it, they will be able to remotely cancel the Freedom Pass.

[Freedom Pass @FreedomPassLDN]

Freedom Passes that expired on 31st March 2026 stopped working from 1st April. A replacement should have arrived, please use your new card. If not received, contact 0300 330 1433 or [email protected]. Lines open Mon–Fri, 9am–5pm (excl bank holidays).

[Freedom Pass @FreedomPassLDN]

Freedom Pass helpline will be closed over the bank holiday.
We will reopen on Tuesday 7th April at 9am.
If you need to contact us, please email [email protected] or call 0300 330 1433. We will respond on our return.

[Freedom Pass @FreedomPassLDN]

@paulapeters2 We wish to clarify that there are no plans to undertake a review of the Freedom Pass at this time. We acknowledge that our earlier response may have caused confusion or concern and apologise for any misunderstanding.

[Freedom Pass @FreedomPassLDN]

@paulapeters2 Thank you for the message, currently there is no decision as to whether or not the Disabled Persons Freedom Pass will be included in the review. At present, there are no plans for a public consultation, but further information will be shared once the details have been finalised.

[Freedom Pass @FreedomPassLDN]

The Freedom Pass contact centre will be operating as follows over the festive period:

23 - 24 Dec: 9am to 5pm
25 Dec (Christmas Day): CLOSED
26 Dec (Boxing Day): CLOSED
29 – 31 Dec: 9am to 5pm
1 Jan (New Year’s Day): CLOSED
2 Jan: 9am to 5pm

Merry Christmas and a Happy New Year

[Freedom Pass @FreedomPassLDN]

Reminder to Passholders with passes expiring on 31st March 2026
Once you receive your new Freedom Pass
please destroy your old card (expiry 31/03/2026) to avoid confusion or misuse.
#FreedomPass #AccessibleTravel

[Freedom Pass @FreedomPassLDN]

Renewal Update – Older Persons Freedom Pass
Passes expiring 31 March 2026 are now being renewed.
You don’t need to apply. Eligible passholders will receive theirs automatically.
📬 Check your address is up to date.
🔗 https://t.co/L7ksP2CaSG
#FreedomPass #LondonCouncils

[Freedom Pass @FreedomPassLDN]

@TomRyanElliott Hi there, I'm very sorry that you have experienced such long wait times today. Can I please clarify if you were calling 0300 330 1433, and if so which option you chose/what the purpose of your call was? Thank you.

[Freedom Pass @FreedomPassLDN]

Renewal Update – Disabled Persons Freedom Pass
Your borough is writing to pass holders who need to confirm their eligibility. Please respond promptly to avoid any disruption to your service.
🔗https://t.co/XGdpD2RBXM

[London Councils @londoncouncils]

Is your Freedom Pass expiring on 31st March 2026?

This year, Older Person's Freedom passes are being auto-renewed. You do not need to do anything.

You will receive your new pass by January 2026.

Find out more about the renewal: https://t.co/Cjo1EjDGX3

[Freedom Pass @FreedomPassLDN]

@Peace8556674843 @londoncouncils That's great news. Thank you for letting us know. Happy travelling :)

[Freedom Pass @FreedomPassLDN]

@Peace8556674843 @londoncouncils Good Morning, Apologies for the delay in responding and thank you for your patience. I will send you a direct message to help get this resolved for you.

[Freedom Pass @FreedomPassLDN]

@ladams888 Good morning. Apologies for the delay in responding and thank you for your patience. At present, we do not have any plans to digitize the Freedom Pass. While this may be considered as part of future development, to clarify, there are currently no plans to implement this change.

[Freedom Pass @FreedomPassLDN]

@Melaniebrowder1 Thank you for clarifying. Much appreciated. I hope you enjoy using your pass.

[Freedom Pass @FreedomPassLDN]

Due to higher than normal call volumes between 9am and 11am, wait times are longer than usual. Where possible please call between 11am and 5pm to allow us to answer your call promptly and to reduce your wait time. You can visit https://t.co/i3vyZ2j2Rj for more Freedom Pass info

[Freedom Pass @FreedomPassLDN]

@Melaniebrowder1 Hi there, I'm very sorry to hear you experienced such long wait times. Can I please clarify if you were calling 0300 330 1433? Thank you.

[Freedom Pass @FreedomPassLDN]

@droidarmy12 Hi there, I have sent you an email so we can resolve this for you.

[Freedom Pass @FreedomPassLDN]

@mintygriff I'm sorry that you have had difficulties getting through to our phone lines. I have sent you a direct message to discuss your brothers renewal further.

[Freedom Pass @FreedomPassLDN]

@Chiswickman I'm sorry that you have had difficulties getting through to our phone lines. I have sent you a direct message to discuss further.

[Freedom Pass @FreedomPassLDN]

@droidarmy12 @iSimonara Please follow our account first then click on the envelope icon on our profile, which will open your secure messages.