Kimberley Freeland

[Kimberley Freeland @FreelandSmiler]

@ScotRail So will the ticket conductor accept this?

[Kimberley Freeland @FreelandSmiler]

I have just purchased a return ticket on the new app, I can see it in my tickets but when I go to download the tickets it says its not available and to contact customer services
@ScotRail

[Kimberley Freeland @FreelandSmiler]

@ScotRail Tickets now reshowing but still unable to download. It says the tickets are unable to download please contact customer services.

[Kimberley Freeland @FreelandSmiler]

@ScotRail How can I do that when the app doesn't allow screenshots?

[Kimberley Freeland @FreelandSmiler]

@ScotRail I have done thats, restarted my phone and now the tickets I purchased are not showing

[Kimberley Freeland @FreelandSmiler]

@ScotRail is there a delay on Queen Street lower level tracks?

[Kimberley Freeland @FreelandSmiler]

@GioMcD @STVNews It's appalling, that's the second time this month we seen ambulances have to reverse or turn around and be directed out the street. Contacted GCC and they do nothing.

[Kimberley Freeland @FreelandSmiler]

@AerLingus if you book business class seats on Transatlantic flights, do you get checked bags as part of the ticket price?

[Kimberley Freeland @FreelandSmiler]

@AerLingus Still nothing from aer lingus staff. No food or drinks vouchers and been in the airport since 12.30pm.

[Kimberley Freeland @FreelandSmiler]

@AerLingus when will your website update? Our 15.00 flight from Dublin shows as on time but the board at the airport says the departure is delayed to 20.35 and now showing as 20.50 but no word no from aer lingus at all?

[Kimberley Freeland @FreelandSmiler]

Hi @aerlingus now changed to 21.25 departure. This is an absolute shambles and still zero communication from anyone at aer lingus. What is going on? We can't be the only customers affected with this.

[Kimberley Freeland @FreelandSmiler]

@AerLingus Hi @aerlingus the board suddenly changed and said go to gate, so we did, now on the website it says delay until 17.12 and our board gate is showing flying to Bristol. I know you are experiencing difficulties since the storm but no announcements and no communication is very poor.

[Kimberley Freeland @FreelandSmiler]

@AerLingus So why does the website still say our flight is on time yet the board at the airport says delayed to 20.50?

[Tony Maudsley @TonyMaudsley1]

Please Retweet!

[Kimberley Freeland @FreelandSmiler]

@British_Airways I'm trying to speak to a customer service person on the phone re an outstanding claim of 6 months and I've been hung up on twice!!

[Kimberley Freeland @FreelandSmiler]

@roche_rane Thanks, we haven't heard a word since we submitted our claim.

[Kimberley Freeland @FreelandSmiler]

@roche_rane Out of curiosity, how long did you wait for a response to your claim? We have been waiting since September.

[Kimberley Freeland @FreelandSmiler]

@Mexico20000 @Flight_Refunds @abbeyrenshaw @British_Airways We aren't even getting emails despite trying all channels to speak to BA

[Kimberley Freeland @FreelandSmiler]

@abbeyrenshaw @British_Airways We've been waiting since September. No word from BA since we filed our claim/ request.

[Kimberley Freeland @FreelandSmiler]

How long are most waiting for compensation and expenses claims to be settled? We are currently on 5 months and received no response at all #britishairways @britishairways