FreshDirect

FreshDirect has offered the best in fresh food since 2002—we can proudly say that we pioneered online grocery shopping.

[FreshDirect @FreshDirect]

@johnder We hear you, and we're sorry for the trouble. The outage was due to a site upgrade meant to improve reliability, and everything is back up and working now. If you run into any issues, DM us and we'll help right away. -Tracy

[FreshDirect @FreshDirect]

@Giraffelvr69 Hello, thank you for reaching out to us at FreshDirect. I'm very sorry you have not been refunded. Please message us with your order number and we'll get started. -Jason

[FreshDirect @FreshDirect]

@SBanchetto Good morning from us at FreshDirect. I want to sincerely apologize for the inconvenience you experienced with your first order. We are eager to make this right for you. Please email us at [email protected] or chat to a live agent and we'll help right away. -Jason

[FreshDirect @FreshDirect]

@SBanchetto I am sorry that this has been such an ongoing issue. I see that your comment has been cut off due to the word count limit, please DM us instead with the full message and we will be able to remediate with you via DM. Thank you - Iris

[FreshDirect @FreshDirect]

@mastedium Hi I'm sorry to hear that the website navigation for updating an order has been an inconvenience. If you can DM us your account email then we will make sure that this feedback is sent off to the team for you - Iris

[FreshDirect @FreshDirect]

@mshalo18 Hi Janet, thanks for reaching out to us at FreshDirect. After checking, looks like the driver left the cart in the compactor room. Sorry for any chaos. We'll make sure to be more careful next time. -Jason

[FreshDirect @FreshDirect]

@haystackscal Hi I'm very sorry to hear about this experience, if you can DM us more info such as the date, time, street as well as nearby cross streets, and any further information then we will escalate this. - Iris

[FreshDirect @FreshDirect]

@uwself Hi I'm sorry to hear that you are seeing a charge for a freebie. If you can DM us your account email or order number then we can look in to reimbursing you. I've sent your feedback off. -Iris

[FreshDirect @FreshDirect]

@royaljones I'm sorry to hear that you are waiting on this order. Upon review I see another agent was reached, that the order is now refunding and a reorder was placed with a 17.99 credit applied. If you need any further assistance then please DM us. I've sent your feedback off. - Iris

[FreshDirect @FreshDirect]

@LaGeeketteMEG Good afternoon, thanks for reaching out to us at FreshDirect. I'm very sorry for our error, we only want a hassle free experience for you. Please call customer service at 1 866 283 7374 and we'll help right away and file and feedback you have as well. -Jason

[FreshDirect @FreshDirect]

@metl131 Hello, thank you for reaching out to us at FreshDirect. We regret your order arrived warm. We are eager to make this right for you and are standing by to help. Please message us with your order number or reach out to a live agent for a re-delivery. -Jason

[FreshDirect @FreshDirect]

@biffsocko @couponfollow Promotions codes are sent to our customers by mail or by email. Peggy

[FreshDirect @FreshDirect]

@metl131 Hi I'm sorry to hear that you've been experiencing so many ongoing issues and that you are still waiting on a response. If you are able to DM us here then we will follow up with you. Please also supply the account email upon reaching out. Thank you - Iris

[FreshDirect @FreshDirect]

@metl131 Hello, thank you for reaching out to us at FreshDirect. I'm very sorry we failed to meet your expectations regarding your deliveries. We are standing by to help. Please reach out to a live agent via phone or chat for a refund or re-delivery of the perishables. -Jason

[FreshDirect @FreshDirect]

@susanznet Hello Susan, We regret your order was late and incomplete, we promised a hassle-free delivery and let you down. For urgent matters related to deliveries, please reach out to a live agent. -Jason

[FreshDirect @FreshDirect]

@DrCalmMom You can send us a message by email, or you can contact us through our chat feature. Peggy