Freya Lock

I have worked at DH since Sept 2006. I have recently led on JSNAs, JHWSs, and volunteering. I now lead on Healthwatch policy. All views my own.

[Healthwatch England @HealthwatchE]

@AnnaBradleyHWE Van Gogh said "great things are done by a series of small things brought together" #healthwatch

[Freya Lock @FreyaLockatDH]

@AnnaBradleyHWE - some people are scared of asking consumers what they think, but consumers do understand restraints & can give vital views

[Healthwatch England @HealthwatchE]

#healthwatch network can learn from each other. Not reinventing the wheel is crucial, we must share knowledge and expertise @AnnaBradleyHWE

[Healthwatch England @HealthwatchE]

#healthwatch we need to listen to quietest voices not just the loudest. We must focus on those with the greatest need. @AnnaBradleyHWE

[Freya Lock @FreyaLockatDH]

@AnnaBradleyHWE - #healthwatch has vital role on health and wellbeing board to give evidence to help shift resources to improve outcomes

[Healthwatch England @HealthwatchE]

#healthwatch as consumer champion means three things - understand issues, argue consumer interest, give consumers knowledge @AnnaBradleyHWE

[Healthwatch England @HealthwatchE]

@AnnaBradleyHWE #healthwatch job to turn up the volume of consumers voices, be persistent. Locally and nationally

[Freya Lock @FreyaLockatDH]

Norman Lamb MP - this Government is totally committed to #healthwatch - service users must always come first

[Freya Lock @FreyaLockatDH]

Local govt needs discretion to use their resources in way to best meets needs - shaping services around users

[Freya Lock @FreyaLockatDH]

Norman Lamb - regulation is important but first and foremost the service user must come first in the culture of the system

[Freya Lock @FreyaLockatDH]

Norman Lamb - following Mid Staffs & Winterbourne #healthwatch has licence to innovate to make a difference to vulnerable ppl in communities

[Freya Lock @FreyaLockatDH]

Norman Lamb - #healthwatch has a vital role to ensure that services look at users as whole people, not segmented into conditions

[Freya Lock @FreyaLockatDH]

Norman Lamb - the NHS will be held to account through the Mandate & Outcomes Framework for improving people's mental health outcomes

[Freya Lock @FreyaLockatDH]

Norman Lamb - all service users need integrated services and parity of esteem for mental & physical health & wellbeing in health & care

[Freya Lock @FreyaLockatDH]

Norman Lamb MP - #healthwatch vitally important consumer champion for health & care for children & adults to navigate system for users needs

[Healthwatch England @HealthwatchE]

#healthwatch Eng launches film report on health and social care complaints. http://t.co/l9JAgCcMTS discuss using #carecomplaints please RT

[Freya Lock @FreyaLockatDH]

@lgcplus - yes, as long as any campaigning is based on evidence gathered from views of the local community, not based on a political agenda

[LGC @lgcplus]

#Healthwatchwebinar send in your questions for our live discussion on local Heathwatch scheme (FREE) http://t.co/Qyvssj5Xp9

[Freya Lock @FreyaLockatDH]

#healthwatchwebinar on http://t.co/2Zo2vwHDvq happening right now - opportunity to ask Healthwatch England, LGA, Capsticks & DH questions

[Capsticks @CAPSTICKSLLP]

Capsticks/LGC live webinar 9.45 how to sustain an effective local Healthwatch http://t.co/E11CMrOnxF