Rachel Taylor

[Rachel Taylor @FroTaylor]

@TLRailUK - what is the rationale for Thameslink keeping 10% of any money found?

[Rachel Taylor @FroTaylor]

@Iberia Hi - I’ve sent that through - thanks!

[Rachel Taylor @FroTaylor]

@Iberia hi - I checked in online and selected a seat but my boarding pass has a different seat allocation on it. Can I change it before my flight (tomorrow at 11:30am from Gatwick)? Thanks

[Rachel Taylor @FroTaylor]

@AvantiWestCoast - I’m due to travel on the 9:33 from Euston to Stockport - there’s just been an absolute stampede for the 8:33 and no seat reservations are being honoured. It’s not important that I travel today so can I change my ticket to another day?

[Rachel Taylor @FroTaylor]

@AvantiWestCoast That seems a bit inadequate when it’s already a 3 hr delay and they’ve not even reached Carlisle?
Her ticket was a free one as a reward voucher from Club Avanti - will she get a replacement voucher for another journey?

[Rachel Taylor @FroTaylor]

@AvantiWestCoast my daughter is stuck on the 17:30 from Glasgow to Euston which is stuck outside Carlisle. There’s no food on the train and the shop isn’t opened because of staff shortages. They won’t get in until 1:30am apparently - will the shop be opened at any point?

[Rachel Taylor @FroTaylor]

@AvantiWestCoast I’ll try that - thanks.

[Rachel Taylor @FroTaylor]

@AvantiWestCoast - hi, I’m registered for auto delay repay but I can’t see anything for a cancelled train journey from Glasgow to Euston on 4 August. How do I inquire about this?

[Rachel Taylor @FroTaylor]

@AvantiWestCoast Will that link let me do that? It says “All Delay Repay claims must be submitted within 28 days of the affected journey”.

[Rachel Taylor @FroTaylor]

@AvantiWestCoast Hi Mike - we had to travel the next day, as no trains were running that day at all.

[Rachel Taylor @FroTaylor]

@AvantiWestCoast Best customer service ever - thank you! Sam sorted my request out in moments. The help was hugely appreciated and took all the uncertainty out of picking our train back 🌟

[Rachel Taylor @FroTaylor]

@AvantiWestCoast hi - we had seat reservations in Std Premium on the 12:40 yesterday from Glasgow to Euston - can we transfer those seat reservations to the 12:40 today as we don’t want to get on a train that doesn’t have seats available? Thanks!

[Rachel Taylor @FroTaylor]

@CailBruich hi, we have a reservation with you tomorrow that we sadly can’t get to as the storms have cancelled our train up from London. Could we possibly rebook to Friday 21 Feb? Just tried to call but got your recorded message. Many thanks!

[Rachel Taylor @FroTaylor]

@AvantiWestCoast Hi - I don’t want to cancel, Avanti is cancelling my train because of the storm. It’s the point about being able to rebook after the current reward seat voucher expiry date that I wanted to check.

[Rachel Taylor @FroTaylor]

@AvantiWestCoast I have a Club Avanti reward seat booked from Euston to Glasgow tomorrow. The eligibility expires on Sunday 26 Jan but, because of the cancellations, can I rebook that to 21 Feb? That is the next time I can reschedule my trip to. Thanks!

[Rachel Taylor @FroTaylor]

@drlouisenewson @drlouisenewson - I’m completely appalled by that unwarranted witch hunt. Your work is life-saving and so much needed. Please know that you are hugely valued by people who have actually experienced your care. You saved me, my family and my career x

[Rachel Taylor @FroTaylor]

@lambeth_council - I’m trying to report a Dangerous Structure to Lambeth Planning but they’re just saying to send an email. Your own website says to call 0207 926 1150 and says “please do not use email to report a dangerous structure. https://t.co/G55QeD5IZz

[Rachel Taylor @FroTaylor]

Please can I get an answer to the Private Message I sent? Otherwise I shall raise a formal complaint with you and then escalate to the Consumer Council for Water (CCW). It’s not acceptable to block discounts for low income customers in this way.

[Rachel Taylor @FroTaylor]

@thameswater My 22 yo daughter just got her first studio flat. She told you she was on her own- your operator didn’t put her on the Single Occupier Tariff so she called back but got bounced round 4 people. Now told it’ll be 23 Jan 2024 before she can be eligible! Please help!

[Rachel Taylor @FroTaylor]

@thameswater I sent all the info on Private Message - you replied with some generic info on meters (which wasn’t my question). Now you’ve gone silent - getting the Single Occupier Tariff seems impossible!

[Rachel Taylor @FroTaylor]

@thameswater Hey anyone! Can you help on this?