Frogfoot Customer Service

This is the official Twitter page of Frogfoot's Customer Service team. Feel free to contact us here for customer support. #FrogfootCustomerService

[Frogfoot Customer Service @FrogfootSupport]

Outage Update | JHB | Springs | Down|The contractor team has completed the installation and is busy with the labeling. More updates will be shared as they are received.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update | JHB | Faerie Glen | Down|The current ETA for the service provider maintenance teams to site is 20:00pm.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update| DBN | Westcliff | Down|Please note that we are currently unable to provide an estimated time for restoration. Our technicians are working on restoring each affected connection as quickly as possible.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update| JHB | JHBCBD | Outage has been deferred to 06/06/2026 at 08:00am due client site access availability.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update| JHB | Faerie Glen | Down| Our Fibre Service provider maintenance team is arranging the necessary repair work and confirming when technicians will be onsite. Once ETA for the repair team has been confirmed, we’ll share another update with you right away.

[Frogfoot Customer Service @FrogfootSupport]

Outage Resolved| DBN | Westvilledfa |Services are fully restored, and we are closely monitoring to ensure continued stability. We appreciate your patience and understanding during this time.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update| JHB | Lephalale | Partial| Further troubleshooting is being carried out from Boscia Court to isolate and resolve the issue.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update | JHB | Springs | Down|The requested stock has been received and installed onsite, our civil contractor team is currently labeling equipment.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update | DBN | Westcliff |The teams are still busy with repairs onsite, we are currently following up with the fibre provider maintenance teams for the latest feedback on the situation. Our team is actively escalating the matter with the vendor.

[Frogfoot Customer Service @FrogfootSupport]

Outage Resolved | JHB | Midrand |Repairs are complete, and the affected fibre routes are fully operational. Outage has been resolved.

[Frogfoot Customer Service @FrogfootSupport]

New Outage | JHB | Faerie Glen | Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.

[Frogfoot Customer Service @FrogfootSupport]

New Outage | JHB | JHBCBD | Partial| Our initial checks have been completed and the fault has been logged with our fibre service provider to investigate the incident onsite.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update| JHB | Springs | Down|We have sent the request to our civil contractor team that has collected the stock and is en-route to site. ETA to site is 17:00PM.

[Frogfoot Customer Service @FrogfootSupport]

Outage Resolved| PLZ | Lorraine | Partial| The outage has been resolved, and services are restored. Continuous monitoring remains in place to ensure sustained stability across your links.

[Frogfoot Customer Service @FrogfootSupport]

Outage Resolved| JHB | Soweto | Partial|ur fibre service provider team managed to arrange stock. The teams arrived onsite and replaced the fibre splitter. We have confirmed all services have restored.

[Frogfoot Customer Service @FrogfootSupport]

New Outage | JHB | Midrand | Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update | DBN | Prospectondfa |All services are back to normal. Our team will continue proactive monitoring to ensure ongoing reliability for your business operations.

[Frogfoot Customer Service @FrogfootSupport]

New Outage | DBN | Ramsgate | Our initial checks have been completed, and a fault has been logged with our Frogfoot maintenance team to investigate the incident on site.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update| NLD | Prince-Albert <> Beaufort-West via ADVA | Degraded|Please note that our fibre service provider's maintenance team has confirmed they are now entering the Prince Albert site.

[Frogfoot Customer Service @FrogfootSupport]

New Outage | CPT | Tygervalley | Down| Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.