Fronteir

77k followers - 81k likes

[Fronteir @Fronteir_]

@nellemel It's frastrating to hear about your situation. FOLLOW BACK let's met in DM for a review kindly

[J LaTae @nellemel]

@FrontierCare what’s a good email address/contact for support?

[Fronteir @Fronteir_]

@Tsache_ It's frastrating to hear about your situation. FOLLOW BACK let's met in DM for a review kindly

[Tone Tone @Tsache_]

@FlyFrontier it’s almost a year and you haven’t answered our claim on our damaged property crazy work…a lawyer may speed this up.

[Fronteir @Fronteir_]

@Noachl It's frastrating to hear about your situation. FOLLOW BACK let's met in DM for a review kindly

[L'esprit d'escalier @Noachl]

@FlyFrontier please help

I'm getting bombarded by notifications about a flight I'm not on.

[Fronteir @Fronteir_]

@TyMillz21 It's frastrating to hear about your situation. FOLLOW BACK let's met in DM for a review kindly

[Ty Hunter @TyMillz21]

@FlyFrontier this most raggedy flying service ever even buying priority first and paying they still try to tax u for everything smh.

[Fronteir @Fronteir_]

@m4riahxo we are trying to reach you via DM please for us to assist you in a better way kindly share your reachable number via DM so I can link you to the relevant supervisor for an immediate response
Regards Lucianna

[Fronteir @Fronteir_]

@m4riahxo It's frastrating to hear about your situation. FOLLOW BACK let's met in DM for a review kindly

[Fronteir @Fronteir_]

@MostafaOmidi It's frastrating to hear about your situation. FOLLOW BACK let's met in DM for a review kindly

[Mostafa Omidi @MostafaOmidi]

@FlyFrontier
I booked a round-trip flight with Frontier Airlines for my entire family and paid extra for seat selection specifically so we could sit together and so my child could enjoy a daytime flight by sitting next to the window.

When we boarded, we discovered that seat 40A had NO window at all.

I also paid extra for checked baggage.

Before our return flight, while at the airport, I contacted Frontier customer service and explained the situation. The response I received was basically: “Thank you for your feedback, but since the flight already boarded, we cannot refund anything.”

I asked for any reasonable accommodation:
- Refund for the seat selection on the return flight
- Refund for the checked bag
- Any customer-service gesture

Everything was denied.

I even asked to speak with a supervisor. I was placed on hold for a very long time, disconnected, and had to call again.

The second representative claimed it was “obvious” during seat selection that row 40 does not have a window. But nowhere was this clearly stated. As someone with UX design experience, I know that if critical information is not obvious to normal users, the design has failed.

Selling a “window seat” without a window is like selling a car that doesn’t run.

And then our return flight, originally scheduled for 9:16 PM, was delayed first to 10:53 PM and then again until 1:00 AM.

This is exactly how airlines lose loyal customers. And will go out of business.

#FrontierAirlines

[Fronteir @Fronteir_]

@aecono It's frastrating to hear about your situation. FOLLOW BACK let's met in DM for a review kindly

[Ana Economides @aecono]

after flying @FlyFrontier , sure missing @SpiritAirlines staff wouldn’t lift elderly mom’s bag.

[Fronteir @Fronteir_]

@Jojo__Jefe It's frastrating to hear about your situation. FOLLOW BACK let's met in DM for a review kindly

[JO @Jojo__Jefe]

@FlyFrontier don’t ever gotta worry about me again

[Fronteir @Fronteir_]

@nathanwangusi It's frastrating to hear about your situation. FOLLOW BACK let's met in DM for a review kindly

[Fronteir @Fronteir_]

@williamtwo It's frastrating to hear about your situation. FOLLOW BACK let's met in DM for a review kindly

[Will M. @williamtwo]

@FlyFrontier I tried to redeem my Earth Week vouchers tonight I won and website indicates no value - extremely disappointed.
@FlyFrontier