FutureLearn Help

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For help with your FutureLearn account or orders, please see our Help Center.

[FutureLearn Help @FutureLearnHelp]

Hello! This is the Twitter account for @FutureLearn's support team.

For help with an order or your FutureLearn account, please email [email protected] from the address you use with it.

Before you get in touch, here are a few handy links to frequently asked questions...

[FutureLearn Help @FutureLearnHelp]

@StephanieLay Hi Steph, sorry you haven't had a reply yet - I've looked and can't see any emails from a sender with your name.

Please check to see if promotional credit has been added to your account, which you can put towards renewal. Instructions here: https://t.co/PrjPo82BrG

[FutureLearn Help @FutureLearnHelp]

@AliceCawte Hi Alice, our website is designed to be 'mobile-first' so should work well on your device right now!

But what sort of functions would you like to see in a FutureLearn app?

[FutureLearn Help @FutureLearnHelp]

@khatri_chetan The next run hasn't been scheduled yet, but if you click 'email me when I can join' to add it to your wishlist, you'll get an email notification when the course is available again.

[FutureLearn Help @FutureLearnHelp]

@must_a_pic Basic access (the free option for joining a course) doesn't include the chance to earn a certificate.

If you pay to upgrade the course, or buy an Unlimited subscription, then you can get a certificate.

There's no time limit on this, so you can always choose to do it later.

[FutureLearn Help @FutureLearnHelp]

@DiakowiczEve Hi Eve, sorry about this - I'm not sure what's happening here as we have sent you several emails but received no reply so far. Please check your inbox and spam folder for the most recent reply, which was sent an hour ago to re: 'please read urgent'.

[FutureLearn Help @FutureLearnHelp]

@Handsomeman24 Hi there! If you would like to earn a certificate, you will need to pay to upgrade the course, or take one of our courses that include free digital upgrades https://t.co/LE6C8twBdi

[FutureLearn Help @FutureLearnHelp]

@jstrahan78 Hi James, I see you are already in touch with us via email about this, so I won't direct you to email us again!

[FutureLearn Help @FutureLearnHelp]

@RainbowRoseRR The course might run again in the first half of this year but no dates have been announced yet. If you add it to your wishlist you'll get an email notification when it's available to join again.

[FutureLearn Help @FutureLearnHelp]

@RainbowRoseRR Hi Rose! If you join a short course for free, all of your progress will be saved when your free access expires. If you pay later to upgrade the course, you can pick up where you left off and earn a certificate.

This article might help: https://t.co/u7ivLCOP7X

[FutureLearn Help @FutureLearnHelp]

@kittybridge72 Hi there, sorry to hear this. Has your staff member received a reply yet?

[FutureLearn Help @FutureLearnHelp]

@ubrianis Most of our short courses are available to join for free with basic access - but if you are looking for a free digital upgrade, these are the ones for you: https://t.co/LE6C8twBdi

[FutureLearn Help @FutureLearnHelp]

@patialvares Very interesting, thank you!

[FutureLearn Help @FutureLearnHelp]

@patialvares Hi Patrícia, sorry about that - would you mind explaining what issues you have been having with the website?

Also, it would be interesting to hear what you would want from an FL app rather than the mobile-friendly website?

[FutureLearn Help @FutureLearnHelp]

@DaniBarrientosN Sorry to hear that Daniela. We don't offer tracked postage but if you send a photo of the damaged certificate to [email protected] we will arrange for a reprint to be dispatched to you.

[FutureLearn Help @FutureLearnHelp]

@VibeYouthCIC This sale is just for individual purchases of Unlimited. If you're interested in using FutureLearn at your organisation, please see https://t.co/eh2mixkQhI

[FutureLearn Help @FutureLearnHelp]

@packrat74 Hi Jan, thanks for your feedback, which I will share with our Content Team. This is likely to have happened if the transcripts were produced by a third party service, rather than by the course authors themselves.

[FutureLearn Help @FutureLearnHelp]

@Karishma_Fina Hi Karishma, sorry to hear that. Could you DM your email address to @FutureLearnHelp so we can investigate?

[FutureLearn Help @FutureLearnHelp]

@MEDArtCreative Hi there, please send us a message via https://t.co/UyGKvsl7NN as we will need some more information to answer your request properly.

[FutureLearn Help @FutureLearnHelp]

@winredline Ah! Thank you for explaining. You might want to stay enrolled on the courses so that you can upgrade them later (to regain access and earn a certificate) or just for reference so you know which ones you've joined before. Otherwise, go ahead! We can restore them later for you too.

[FutureLearn Help @FutureLearnHelp]

@winredline Hi there, that's right: if you leave a course, it will be removed from 'Your Learning', so you'll no longer have a record of it in your account to refer to later.