GAEMS Support

Official Twitter Support page for @GAEMS_pge. Contact us anytime with your issues or inquiries! M-F 9-5 PST

[GAEMS Support @GAEMSSupport]

@m0rb1dt3x4n Unfortunately since all G155 models are no longer in production we no longer carry stock of it's accessories including the power supply. We are also not aware of any other retailer who would carry this item for purchase.

[GAEMS Support @GAEMSSupport]

@4FeatherFanatic Unfortunately this one didn't come through either. You can DM our support account with the information but we'll both need to follow each other.

Otherwise you can try sending from a different email address if one is available to you.

[GAEMS Support @GAEMSSupport]

@4FeatherFanatic Can you please confirm the email address you are using for support? We have not received any requests regarding replacement Vanguard latches in the last week or so.

[GAEMS Support @GAEMSSupport]

@VivaVivaalain The screws/bolts installed to the Guardian were designed specifically for the Guardian and unfortunately we do not have a link to provide. If you still have the screws on the other side of the handle, you can remove one to try to match at a local hardware store.

[GAEMS Support @GAEMSSupport]

@VivaVivaalain Sorry to hear that!

The bolts/screws installed to your Guardian will be Torx Hinge Screws (Size T8) at .5" in length.

[GAEMS Support @GAEMSSupport]

@4FeatherFanatic Sorry to hear that! We do have replacement latches we can provide, but you will need to email the following information to us at [email protected]:

US Shipping Address
Serial number for your Vanguard
Which side latch needs replaced (Left)

Thx!

[GAEMS Support @GAEMSSupport]

@J4Berg @GAEMS_VP Sorry to hear that! Please send an email to us at [email protected] so we can better help troubleshoot the issue.

[GAEMS Support @GAEMSSupport]

@Ravin_KSA We're hard at work trying to figure out a solution for both consoles, but it is highly unlikely that the solution will be ready in the next 3 months.

[GAEMS Support @GAEMSSupport]

@Ravin_KSA The PS5 is unfortunately too large to fit and transport inside the Guardian Pro XP safely. The same is true for Xbox Series S.

[GAEMS Support @GAEMSSupport]

@9qz90FUQwhGFgIh @Titohatesyou_ Sorry to hear about your Guardian! It is important to know that the Guardian does not come with a remote nor is it compatible with the GAEMS Mini Remote. Please contact us at [email protected] for assistance with the notification message. Thx!

[GAEMS Support @GAEMSSupport]

@TallenjayS @myGAEMS Nothing solid as of yet Torence, however we are hard at work towards finding a solution to support both PS5 and Series X consoles. Xbox Series S however is compatible with Vanguard, Sentinel and Guardian.

[GAEMS Support @GAEMSSupport]

@BerlinKatt @GodOptane Sorry to hear about your 2nd M155! As long as your monitor was purchased through an authorized GAEMS retail partner we can provide a replacement at no charge under warranty. We have as of now responded to your email from the weekend and look forward to hearing back from you.

[GAEMS Support @GAEMSSupport]

@GraydenWood Sorry to hear that! Unfortunately damaged screens are not covered under warranty, however we do have a paid replacement option to offer you. Please email as at [email protected] to find out more. Thx!

[GAEMS Support @GAEMSSupport]

@nogmix Thanks for contacting us! Unfortunately GAEMS does not have the M155/M155 FHD cables for sale on our site, however you can purchase an identical cable through Amazon using the included link. Hope this helps!

https://t.co/5ag0wCh8a7

[GAEMS Support @GAEMSSupport]

@ChadwickHines Xbox One S and Xbox One X are fully supported by Vanguard, Sentinel and Guardian Pro XP.

[GAEMS Support @GAEMSSupport]

@MLSE_Fan Sorry to hear about your Guardian! Unfortunately there is no at home fix and will need to be returned in order to resolve. Please email us at [email protected] for assistance with return services. Thx!