@benunsworth I feel your pain. Oldest has just gone to secondary school. We had a text message to ask us to fill in a form. There was a link to the website and instruction to find a page in the navigation, that when I eventually found it had a link to a Google form!
Please show your support for how important design is in government. User-centred design (including content design) saves government money and crucially, helps us meet the needs of the people who rely on our public services #govcontent#contentdesign
https://t.co/Cq5V1lNhiq
@MarMurube And funding the right size of a team (or teams), permanently, and making sure that the governance process takes into account value than falsely promised “benefits”, and making procuring things as easy as possible :)