@youfibre here we go again, how can I get you guys to contact me again, another billing issue from the migration from brsk, threatening to cut me off #Cockup
@MissAngieDavies@youfibre@SpennymoorTown After being transferred from BRSK to YouFibre and the pro rata payment and bill problems I have had a callback from Pieter who was checking all problems have been dealt with, I was also upgraded to new 12 month upgrade to my broadband package which has also been confirmed email
We’re aware that an invoice error has affected some customers, and we’re sorry for any inconvenience this may have caused. Please be assured that we’re correcting the issue, those affected have not been charged and the amount taken will be adjusted to reflect your usual bill.
@youfibre@SpennymoorTown I already have, why don’t you post on social media that you have major I.T problems with billing, why would anybody join you guys with this complete mess.
@youfibre What’s going on with these pro rata payments that are being taken from all of your Brsk customers, you do know what you are doing is not legal, BRsk has already taken this payment at start of contract
@officialcufc@youfibre@StephenWearne10 What’s going on with these pro rata payments that are being taken from all of your Brsk customers, you do know what you are doing is not legal, BRsk has already taken this payment at start of contract
@youfibre What’s going on with these pro rata payments that are being taken from all of your Brsk customers, you do know what you are doing is not legal, BRsk has already taken this payment at start of contract
@giffgaff@bbuk@Ofcom still ignoring your customers i see, this has been going on since 09/01/2025, case 241207-001304, Sean
giffgaff Complaints Executive was dealing with it, but failed.
@giffgaff
still ignoring your customers i see, this has been going on since 09/01/2025, case 241207-001304, Sean
giffgaff Complaints Executive was dealing with it, but failed.