Online Customer Response En

Official Asda Online Customer Response Twitter Page

[Online Customer Response En @GRM_ASDAHQ]

@danjohnsonhymns Hi @danjohnsonhymns
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Dr Daniel Johnson @danjohnsonhymns]

Hey @asda you failed to deliver the items listed below but won’t give us a refund. Please review this ASAP because I’ve now got to go to another supermarket to buy these m. Thanks

[Online Customer Response En @GRM_ASDAHQ]

@kissthehippie Hi @kissthehippie
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Online Customer Response En @GRM_ASDAHQ]

Hi @kissthehippie
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Tobias meaden @kissthehippie]

@asda brought this from the Asda on Deptford High St on Friday, it's been sitting at the back of my fridge since then I opened it this morning to make cereal for my child and it's already spoiled best before 02/08/2026

[Tobias meaden @kissthehippie]

@asda brought this from the Asda on Deptford High St on Friday, it's been sitting at the back of my fridge since then I opened it this morning to make cereal for my child and it's already spoiled best before 02/08/2026

[Online Customer Response En @GRM_ASDAHQ]

@Alishamoree Hi @Alishamoree
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Online Customer Response En @GRM_ASDAHQ]

@gemyers Hi @gemyers
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Online Customer Response En @GRM_ASDAHQ]

Hi @gemyers
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Online Customer Response En @GRM_ASDAHQ]

@cryptodadeep Hi @cryptodadeep
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Da Deep @cryptodadeep]

Is it just me or Asda multipack 2l water bottles absolutely stink of rotten eggs. 5 pack - every single of them from the whole batch. @asda Yelp!! It was an online delivery, can’t drink water.

[Online Customer Response En @GRM_ASDAHQ]

@SCOOPSTHATSCUTE Hi @SCOOPSTHATSCUTE
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[SCOOPSTHATSCUTE @SCOOPSTHATSCUTE]

@AsdaServiceTeam I need an email or WhatsApp to get help. Thanks,

[Online Customer Response En @GRM_ASDAHQ]

@Peachespresents Hi @Peachespresents
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Online Customer Response En @GRM_ASDAHQ]

Hi @Peachespresents
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[RealityBytesUK @Peachespresents]

@asda #HaringeyGreenLanes This afternoon, Asda staff #Hasan has charged me for my purchase in full but not given me all of my order... Expecting me to pay twice. I have the receipts and my bank statement. Now my second purchase does not work, They only activated one voucher.

[RealityBytesUK @Peachespresents]

@asda #HaringeyGreenLanes This afternoon, Asda staff #Hasan has charged me for my purchase in full but not given me all of my order... Expecting me to pay twice. I have the receipts and my bank statement. Now my second purchase does not work, They only activated one voucher.

[Online Customer Response En @GRM_ASDAHQ]

Hi @DraigCov
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[David Lawton @DraigCov]

I can't believe that @asda @AsdaServiceTeam had the cheek to take the delivery charge when 8/22 items were unavailable and substituted. 6 of those 8 were rejected. They have to be the worst. I won't use them again.

[Online Customer Response En @GRM_ASDAHQ]

@DraigCov Hi @DraigCov
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[David Lawton @DraigCov]

I can't believe that @asda @AsdaServiceTeam had the cheek to take the delivery charge when 8/22 items were unavailable and substituted. 6 of those 8 were rejected. They have to be the worst. I won't use them again.

[Online Customer Response En @GRM_ASDAHQ]

@LauraJackHools Hi @LauraJackHools
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Online Customer Response En @GRM_ASDAHQ]

Hi @LauraJackHools
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Laura Jackson @LauraJackHools]

@asda I am very unhappy. Our delivery order was incorrect yesterday. 13 items missing. Delivery driver said they would be delivered later, he did not stay to take note of missing items. They have NOT been delivered 24 hours and refund rejected.