GWR

We are GWR. Here to help between 06:00 and 23:00 Monday to Friday, and 07:00 and 23:00 at weekends. Your Train adventures start here!

[GWR @GWRHelp]

@Tanni_GT Hi Tanni - really sorry for the disruption; trains are running again now. I understand one of my colleagues was able to make sure there was space on the train for you, but please let me know if you need any more help - Gordon

[GWR @GWRHelp]

@bristolbluegas Please allow 24 hours for the voucher to be usable. Apologies if this isn't clear in the correspondence - Gordon

[GWR @GWRHelp]

@evans_l12 Hi, the line has reopened but there are still delays in the area. The 17:48 is the next service, but is expected to be delayed leaving Paddington. You can check your journey at https://t.co/FUh5xp6dAO - John

[GWR @GWRHelp]

⚠ Travel Update - 19/06 ⚠

Due to a fault with the signalling system between Reading and Swindon, all lines are blocked.

Train services running to and from these stations may be cancelled, delayed or diverted between Reading and Bath Spa. Didcot Parkway, Swindon and Chippenham will not be served.

Disruption is expected until 16:30

Check your journey at https://t.co/G8kUCPI5bv and follow us for updates.

[GWR @GWRHelp]

@MissLindsay15 Hi, thanks for your feedback! I'll pass it on - John

[GWR @GWRHelp]

@funkeechicken1 Hi there, I think I have replied to you already, so I will continue responding on the other platform that you have messaged us on - Gordon

[GWR @GWRHelp]

@brickstem Hi there, sorry to hear that. You will need to take a train from Swindon to London, or make your own arrangements if there are no trains running - John

[GWR @GWRHelp]

@zonkypuff The train itself has departed. If you are still at Swindon station, please seek out support from the staff at the station, as they are in constant contact with our Control team - Gordon

[GWR @GWRHelp]

I'm sorry to hear that you're having issues with the GWR Rewards system. Please answer the following so we can assist further:

- Have you waited 24 hours after receiving your welcome email before trying to use the code?
- Are you logging in with the correct email address that is registered to GWR Rewards?
- Are you booking two Advance Single tickets that make up a return journey under the same booking?
- Are you booking GWR services only, between two GWR calling points?
- Are you applying a railcard to your booking?
- Have you used the 'Have a promo code' link at the beginning of the journey search? - Gordon

[GWR @GWRHelp]

@WelshBluebird Hi there, it means exactly what it says I'm afraid. The service is cancelled because there is a fault on the train in front of it. Trains that are going past are probably travelling on another route - John

[GWR @GWRHelp]

@mike_rat Really sorry to hear that. To raise a formal complaint for investigation, please fill in our complaints form at https://t.co/SqRfLe1ojp. The customer support team will be in touch as soon as they can - John

[GWR @GWRHelp]

@ObvzItsAndrew Hello there. Transport for London operates the contactless payment system so you would need to contact them for clarification on this. You can get in touch with them at https://t.co/5CAKPVwknt - Rose

[GWR @GWRHelp]

🔍FINAL CLUE, just in time for a weekend of code cracking!

We have some very clever people out there! But, if you’re still struggling, here is one last clue

See if you can find Turing’s full name, and if you do, just follow the pattern for the rest of the message.

And, if you PARDON the expression, the message should then be as clear as a bell.

All will be revealed next week. Happy code breaking!

[GWR @GWRHelp]

🧮Could the CODEbreaker’s train have something to share with us?

⭐We're giving an incredible prize to five lucky code breakers! If you can find the hidden message in the code on the side of our Alan Turing train (see pics) you could win:

🏅A limited edition Alan Turing coin; one of only 25 specially minted after the train naming!

🚅2 First Class tickets for a return journey on any GWR service.

When you've cracked the code, enter it at https://t.co/Q9h8QiJGjy and let us know you've done it in the comments (but ssshhh, don't share the code)

Follow us and look out for helpful clues over the next couple of weeks.

This competition will self destruct on Alan Turing's birthday, the 23rd June...

Good luck

#AlanTuring #PrideMonth #Codebreaking

[GWR @GWRHelp]

✅ Travel Update - 19/06 ✅

Disruption caused by trespassers on the railway between Reading and Guildford has now ended.

Services are no longer affected by this problem.

Check your journey at https://t.co/FUh5xp6dAO and follow us for updates.

[GWR @GWRHelp]

@boycymru Good afternoon. If you are unable to make this connection. Please speak to staff at the station who will be able to assist you further - Steve

[GWR @GWRHelp]

@SteveDodwell Hi Stephen, please do try booking your tickets again if there have been any issues. If you're using a web browser please try refreshing your cookies and cache or using an incognito browser. If it's the app your using please delete it and install it again. -Julia

[GWR @GWRHelp]

@pearsonp69 That is lovely to hear, thank you Paula. -Julia