GWR

We are GWR. Here to help between 06:00 and 23:00 Monday to Friday, and 07:00 and 23:00 at weekends. Your Train adventures start here!

[GWR @GWRHelp]

🌬️ Storm Austen - 23/10 ⚠️

Strong winds are expected to impact services across Devon and Cornwall on Friday, with an amber weather warning in place.

🚆 Fewer trains will run, services will be busier and journeys may take longer. Long-distance services will operate between London Paddington and Plymouth only, with local trains providing a shuttle between Plymouth and Penzance.

⚠️ Some early-morning services on Saturday 24 October may also be cancelled while teams assess any damage.

Please check your journey before setting off. We’ll keep you updated as conditions change.

🔎 Check the latest travel information at https://t.co/9YruU5kr2C

If you no longer wish to travel, you can claim a full refund at https://t.co/jRsVY4uFYY

[GWR @GWRHelp]

Good evening. We aim to offer food and drink on high-speed services starting their journey at 06:00 – 19:30 during the week, but this is not guaranteed. Food and drinks on board are always subject to availability. The onboard staff will restock on route where possible. I will pass on your feedback. Apologies for the inconvience caused - Steve

[GWR @GWRHelp]

@phillbirdradio You're welcome Phill. Have a good evening - Steve

[GWR @GWRHelp]

@phillbirdradio Customers holding a valid ticket will be able to travel on another participating operator’s train, departing within two hours before or after their original cancelled service, using a direct or reasonable alternative route - Steve

[GWR @GWRHelp]

⚠ Travel Update - 21/10 ⚠

Due to a fault with the signalling system between Par and Newquay all lines are blocked.

Train services running to and from these stations will be cancelled.

Disruption is expected until the end of the day.

Check your journey at https://t.co/G8kUCPI5bv and follow us for updates.

[GWR @GWRHelp]

@badderssjb Hi Shaun, thanks for your message. Unfortunately, it's not possible to purchase Rovers and Rangers on our website following an update to our system. These can now only be purchased at the station, so I do apologise for the inconvenience this causes - Gordon

[GWR @GWRHelp]

Good evening Glenn. I'm sorry to hear that. Many train tickets are flexible, allowing customers greater choice. This does mean, however, that some services can become unexpectedly busy. We do all we can to ensure the busiest known services have a greater capacity and we use all available carriages where possible. Thank you for your understanding. If you have a reservation and can't sit down, compensation is available here: https://t.co/D97ctXyYTN. Please include photos of your ticket and reservation, as well as details of which stations you had to stand between. I hope you have a good evening - Steve

[GWR @GWRHelp]

@beseeingyou18 To raise a formal complaint for investigation, please fill in our complaints form at https://t.co/SqRfLe1ojp. The customer support team will be in touch as soon as they can - John

[GWR @GWRHelp]

Colleagues laid flowers at Cardiff Central today in tribute to the victims of the Aberfan disaster.

Sixty years on, we honour the 144 lives lost, including 116 children. Each was a life, a family and a future, and their stories must never be forgotten.

We also pay tribute to the courage and compassion shown by those who supported the Aberfan community in its darkest hour.

Our thoughts remain with all those affected by this tragedy.

[GWR @GWRHelp]

Good afternoon Brett. Our current advice is as follows:
Strong winds are expected to impact services across Devon and Cornwall on Friday, with an amber weather warning in place.
🚆 Fewer trains will run, services will be busier and journeys may take longer. Long-distance services will operate between London Paddington and Plymouth only, with local trains providing a shuttle between Plymouth and Penzance.
⚠️ Some early-morning services may also be cancelled while teams assess any damage.
Please check your journey before setting off. We’ll keep you updated as conditions change.
🔎 Check the latest travel information at https://t.co/9YruU5kr2C
If you no longer wish to travel, you can claim a full refund at https://t.co/jRsVY4uFYY - Steve

[GWR @GWRHelp]

@Baz1811 Hi Barrie, thanks for your message. I will pass this on to the relevant team for review - Gordon

[GWR @GWRHelp]

Hello there, Mark. Sorry you're having trouble accessing your Delay Repay account.

A few things to check:

• Please make sure you're using the same email address that you originally registered your Delay Repay account with.
• Try using the Forgot Password option to reset your password.
• Try logging in using a different web browser or device.
• If your browser is using an autofill/password manager feature, please try turning it off and manually entering your email address and password, as saved details can sometimes be incorrect.
• Please also try logging in on a private tab or incognito mode.

If you're still unable to access your account after trying these steps, please let us know what happens when you try to log in and we'll do our best to help further. - Matt

[GWR @GWRHelp]

✅ Travel Update - 21/10 ✅

Following the emergency services dealing with an incident between Taunton and Castle Cary all lines have now reopened.

Train services running through these stations may still face some disruption.

Check your journey at https://t.co/G8kUCPI5bv and follow us for updates.

[GWR @GWRHelp]

@cameron_watson4 Hi there Cameron, thanks for messaging us. Please call our Customer Support Team on 03457 000125, dial option 5 then option 2 to speak to someone. They are available from 8am until 8pm on weekdays, and 9am until 5pm on weekends. - Noah

[GWR @GWRHelp]

⚠ Travel Update - 21/10 ⚠

Due to the emergency services dealing with an incident between Taunton and Castle Cary all lines are blocked.

Train services running through these stations may be cancelled, delayed or diverted.

Disruption is expected until 13:00

Check your journey at https://t.co/G8kUCPI5bv and follow us for updates.

[GWR @GWRHelp]

⚠ Travel Update - 21/10 ⚠
Due to a fault with the signalling system at Eggesford the line is blocked.

Train services between Exeter St Davids and Barnstaple may be cancelled or delayed.

Disruption is expected until 10:30

Check your journey at https://t.co/G8kUCPI5bv and follow us for updates.

[GWR @GWRHelp]

⚠ Travel Update - 21/10 ⚠

Due to a fault with the signalling system between Exeter St Davids and Barnstaple, the line is blocked.

Train services may be cancelled or delayed.

Disruption is expected until 09:15.

Check your journey at https://t.co/G8kUCPI5bv and follow us for updates.

[GWR @GWRHelp]

@Dan_Martin I cannot say for certain I'm afraid. I would recommend sticking to services advertised by GWR. For up to date train running information, please enter your journey at https://t.co/s5TGqMDI5x or use the ‘live times’ feature of the GWR app. - Noah