TfL

We’re here to help you get where you’re going in London 🚶 🚲 🚇 🚌 🚠

Official accounts @TfL & @TfLAccess

[TfL @TfL]

Hi, I'm sorry to learn that this happened while you were travelling on a London Bus and hope you're okay. Have you reported the incident to the Police? I will create a case with the information you have provided. In order for our team at London Buses to follow up, can you please DM us your name and email address. Thanks, TA

[TfL @TfL]

@aitch_R_aitch Hello. I believe that you would need to speak with Met Police, I've attached a link to their contact details. Thanks, <[PC https://t.co/5nF2h2o2fK

[TfL @TfL]

Hi there, you can check your journey history and apply for a refund by registering your Contactless card to an account here https://t.co/5AKsyySZwR
Alternatively, you can call our customer service team on 0343 222 1234, between 08:00-20:00 hours, Monday to Friday, and they'll be able to assist you. Or you can email them at [email protected]
Kind regards
YO

[TfL @TfL]

@m3ssm3rsflam3 Hi,

We have sent you a DM providing you with advice.

Thanks,
EB

[TfL @TfL]

@LouieHollers Thank you for sharing this positive feedback with us!

EB

[TfL @TfL]

@BrokenBarnet Thanks for confirming this. I have reported this to the local station management.

EB

[TfL @TfL]

@MikaPoghosyan Hi Mikayel, we sent you a direct message in response to your enquiry. Thanks RG.

[TfL @TfL]

@AAPkaConcert Hi, thanks for letting us know. Which station and platform is this?

Thanks,
^FM

[TfL @TfL]

@BrokenBarnet Thanks for clarifying. Is the southbound or northbound platform?

Thanks,
^FM

[TfL @TfL]

@Terry_D74 Hi Terry, thanks for your message. These traffic lights have been raised in https://t.co/rZGDqCxkp2 under ref number FMS10336681. RG

[TfL @TfL]

@ThisIsAGoodFilm Hi, sorry to hear that you're not able to see your journey history. Please get in touch with our Contactless Team on 0343 222 1234, and they will be able to look into this further for you.

Thanks,
^FM

[TfL @TfL]

@jglo76 Hi, if you have added your card and no journey history is there, please give it 24 hours. If there is still nothing, please call 0343 222 1234 Monday to Sunday 08:00-20:00. An advisor will be able to help you on this. Thank you. ^Mk.

[TfL @TfL]

@LadyJLondon Hi, please see information via: https://t.co/6DgL9boVRH Thank you.

[TfL @TfL]

@chiekoarts2020 Hi there, we're so glad our colleagues were there to support you and help you get home safely. We hope you're feeling better and wish you all the best. ^km

[TfL @TfL]

@EllaMiddletonn Hi Ella,

Thank you for sharing this positive feedback about our station supervisor! I have shared your comments with the station management.

Thanks,
EB

[TfL @TfL]

@lami_timaya Hi Yvainne,

Thanks for reporting this to us, and apologies to hear that this happened. We have sent you a DM asking for more details so this can be investigated.

Thanks,
EB

[TfL @TfL]

Did you know that Earls Court is actually in a Grade II listed building? 👌

#Hertitage

[TfL @TfL]

@Mia10975 Hi Mia, my apologies, please complete the web form attached - https://t.co/iR2sPk9GYx the team will get back to you directly. RG

[TfL @TfL]

@Mia10975 2/2 It can take 24 hours for journey and payment history to update.
You'll then need to click on 'card management' and you'll find the link 'contact us about this card'
Thanks RG.